Zendesk pricing
Paid plans start at $25/mo with monthly billing. Free plan: no. Free trial: 14-day free trial, no credit card required. Prices checked on November 2, 2026.
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Support Team per agent | $25 | $19 | Email and ticketing, ticket routing, prebuilt analytics dashboards; 5 automated resolutions per agent/month included |
| Suite Team per agent | $69 | $55 | Adds AI Agents, Knowledge Base, Action Builder, omnichannel routing, messaging and live chat, telephony; 5 automated resolutions per agent/month included |
| Suite Professional per agent | $149 | $115 | Adds Admin Copilot, App Builder, writing tools, skills-based routing, IVR phone tree; 10 automated resolutions per agent/month included |
| Suite Enterprise + Copilot | — | — | No public price; sales-assisted |
Free trial: 14-day free trial, no credit card required. Free plan: no.
Prices checked on on the official Zendesk pricing page. “—” = not published.
Monthly vs annual billing
- Support Team: $25/mo monthly vs $19/mo billed annually (saves 24%).
- Suite Team: $69/mo monthly vs $55/mo billed annually (saves 20%).
- Suite Professional: $149/mo monthly vs $115/mo billed annually (saves 23%).
Price history
Changes we recorded on Zendesk’s official pricing page, newest first.
| Date | Plan | Change | Before | After |
|---|---|---|---|---|
| Suite Enterprise + Copilot | Limits changed | No public price; sold via sales | No public price; sales-assisted | |
| Suite Professional | Limits changed | Includes 10 automated resolutions per agent/month | Adds Admin Copilot, App Builder, writing tools, skills-based routing, IVR phone tree; 10 automated resolutions per agent/month included | |
| Suite Team | Limits changed | Includes 5 automated resolutions per agent/month; 2 live chat departments | Adds AI Agents, Knowledge Base, Action Builder, omnichannel routing, messaging and live chat, telephony; 5 automated resolutions per agent/month included | |
| Support Team | Limits changed | Includes 5 automated resolutions per agent/month; 10 GB + 50 MB/agent data storage | Email and ticketing, ticket routing, prebuilt analytics dashboards; 5 automated resolutions per agent/month included | |
| Suite Enterprise + Copilot | Limits changed | No public price; Talk to Sales | No public price; sold via sales | |
| Suite Professional | Limits changed | Monthly price is from the 'Monthly subscription (per agent/month)' row; 10 ARs per agent/month included | Includes 10 automated resolutions per agent/month | |
| Suite Team | Limits changed | Monthly price is from the 'Monthly subscription (per agent/month)' row; 5 ARs per agent/month included | Includes 5 automated resolutions per agent/month; 2 live chat departments | |
| Support Team | Limits changed | Monthly price is from the 'Monthly subscription (per agent/month)' row; 5 ARs per agent/month included | Includes 5 automated resolutions per agent/month; 10 GB + 50 MB/agent data storage |
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