Aircall Inc. review: Business phone system with AI voice agents and 250+ integrations for sales and support
Business phone system with AI voice agents and 250+ integrations for sales and support
Starts at €100/mo, free plan: no, free trial: Free access; 100 AI Voice Agents minutes at sign-up plus 50 free minutes every m, prices checked on October 30, 2026.
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What Aircall Inc. does
Aircall is a cloud phone and customer communications platform that combines a team-based calling workspace with AI. Teams get calls, SMS and messaging in one place, a shared inbox, call recordings and transcripts, IVR, routing and analytics, all synced to tools such as Salesforce, HubSpot or Zendesk through more than 250 integrations.
On top of the phone system sit AI Voice Agents, which answer calls, collect details, handle routine requests and pass complex ones to a person with the conversation history. AI Assistants support staff during calls and help with follow-up work. The vendor also lists an AI Receptionist and an AI Sales Agent for outbound lead calls.
There are three seat-based plans. Essentials is €30 per license per month billed yearly, and Professional is €50 per license per month. Enterprise uses custom pricing for organizations with at least 25 users. Essentials and Professional both need at least 3 users. AI Voice Agents can also be bought as a standalone product from €100 per month minimum, or by usage at €0.49 per minute up to 2,500 minutes. New accounts get 100 AI Voice Agents minutes at sign-up and 50 free minutes each month. Extra phone numbers cost €6 per month, and add-ons such as AI Assist Pro are billed separately.
- Shared team inbox
- Call recording and transcripts
- IVR and call routing
- Power Dialer and campaigns
- AI Voice Agents in 38 languages
- Live AI coaching during calls
- 250+ CRM and helpdesk integrations
- Full API access on Professional
Official video
Introduction to Aircall AI ecosystem · by Aircall ·
The player loads only when you press play.
Pros and cons
Pros
- Calls, SMS and messaging live in one platform with a shared inbox
- 250+ integrations including Salesforce, HubSpot and Zendesk
- AI Voice Agents handle calls in 38 languages and hand off with context
- Free access with 100 sign-up AI minutes plus 50 free minutes monthly
- Professional adds Power Dialer, outbound campaigns and full API access
Cons
- Essentials and Professional require a minimum of 3 users
- Per-seat pricing; additional numbers cost €6 per month each
- Several AI features such as call summaries on Essentials need the AI Assist add-on
- Monthly-billing prices are not shown; only a 25% annual saving is stated
- Enterprise pricing is custom and requires contacting sales
Our take
Aircall fits sales and support teams that want one phone system with CRM syncing and an AI layer for answering calls, rather than separate tools. Professional adds power dialing, smart routing and conversation intelligence, which suits outbound and inbound teams alike. The trade-offs are the 3-user minimum, per-seat pricing that grows with headcount, and extra costs for numbers and add-ons. Call summaries, scoring and similar AI items sit behind an add-on on Essentials, and AI Voice Agents are billed by usage. Enterprise pricing is not published. Anyone wanting a single person using a free tool will find the entry requirements restrictive, though the free AI minutes allow a trial.
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Aircall Inc. pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Essentials per license | — | €30 | Minimum 3 users; 3 teams max; 1,000 min of domestic outbound calls per user per month; 50 min AI Voice Agents per month |
| Professional per license | — | €50 | Minimum 3 users; unlimited teams; unlimited domestic outbound calls |
| Enterprise custom pricing | — | — | Minimum 25 users; unlimited global calls; SSO and SCIM |
| AI Voice Agents per month minimum | €100 | — | Standalone product; usage-based per-minute bundles |
Free trial: Free access; 100 AI Voice Agents minutes at sign-up plus 50 free minutes every m. Free plan: no.
Prices checked on on the official Aircall Inc. pricing page. “—” = not published.
All Aircall Inc. plans, limits and annual prices →
Frequently asked questions
How much does Aircall cost?
Essentials is €30 per license per month billed yearly and Professional is €50 per license per month. Enterprise has custom pricing. Essentials and Professional require at least 3 licenses.
Is there a free trial?
Aircall offers free access. New accounts receive 100 AI Voice Agents minutes at sign-up, plus 50 free minutes every month.
Does Aircall have an API?
The vendor says it offers an open API and webhook framework. Full API access is listed under the Professional plan.
Can I pay monthly or annually?
Both billing options exist. Annual plans include a 25% discount compared with monthly pricing.
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