BurstyAI review: AI chatbot builder trained on your content, for customer support on web and chat channels
AI chatbot builder trained on your content, for customer support on web and chat channels
Starts at $19/mo, free plan: yes, free trial: 7-day free trial, prices checked on October 25, 2026.
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What BurstyAI does
Builds a website chatbot from your files, site content and FAQs, connects it to chat channels, and offers workflows for lead research and outreach.
BurstyAI is a platform for building an AI chatbot, described by the vendor as an AI agent for customer service, from your own business knowledge. You add material by uploading files, scraping your website or writing FAQs, then adjust the logo and styles, and place the bot on your site with an embed code. It can also be connected to channels such as WhatsApp, Slack, Instagram and Messenger, with one console for all conversations. Beyond chat, the pages list actions like calendar events and Calendly scheduling links, plus workflow templates for lead research, email outreach, SEO and conversation analysis. The vendor says the chatbot supports 60+ languages, several AI models and white-labelling.
Pricing is credit based. The Free plan costs $0 per month and includes 400 credits/month for 1 user. Basic is $19 per month with 4,000 credits/month, Professional is $69 per month with 15,000 credits/month, Team is $199 per month with 50,000 credits/month and Business is $599 per month with 170,000 credits/month. A 7-day free trial is also advertised. Unused credits do not carry over, and extra credits can only be bought on the highest plan.
- Chatbot trained from files, website or FAQs
- Embed code for websites
- Multi-channel connections with unified console
- Booking and database actions via API integration
- 60+ language support
- White-label branding and custom domain
- Lead research and email outreach workflows
- Chat-log satisfaction and behavior analysis
Good for / Not for
Good for
- Small businesses and startups wanting a support chatbot trained on their own content
- Teams that want WhatsApp, Slack, Instagram and Messenger handled in one console
- Users who also want lead research and email outreach workflows
Not for
- Teams that need to bring their own LLM API key
- Users who want to top up credits on a lower plan
How to start
Sign up for free or start the 7-day free trial. source
Add knowledge by uploading files, scraping your website or creating FAQs. source
Customize the logo and styles, then copy the embed code into your website. source
Connect other channels such as WhatsApp or Slack (listed from the Basic plan). source
Limits and gotchas
From the official site and docs of BurstyAI, checked on October 25, 2026.
Pros and cons
Pros
- Free plan at $0 per month with 400 credits/month
- Chatbot can be trained from files, website scraping or FAQs
- Connects to WhatsApp, Slack, Instagram and Messenger from one console
- Workflow templates cover lead research, email outreach and chat-log analysis
- White-label option removes BurstyAI branding and allows a custom domain
Cons
- Bring-your-own LLM API key is not supported
- Unused credits are reset each month and do not carry over
- Extra credits can only be bought on the highest plan
- Integrations such as WhatsApp and Slack are listed starting from the Basic plan, not Free
Our take
BurstyAI suits small businesses and startups that want a support chatbot built from their own documents and website, and that may also want lead research or outreach workflows in the same account. The Free plan allows a low-risk start. It fits less well if you need to use your own LLM API key, since that is not supported, or if you expect to top up credits on a lower plan, because extra credits are only sold on the highest plan.
Comparisons and lists with BurstyAI
Coming soon
Coming soon — we are writing comparisons that include BurstyAI.
BurstyAI pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Free per month | Free | — | 400 credits/month, 1 User, 20MB of Knowledge |
| Basic per month | $19 | — | 4,000 credits/month, 100MB of Knowledge |
| Professional per month | $69 | — | 15,000 credits/month, 500MB of Knowledge |
| Team per month | $199 | — | 50,000 credits/month, 10 Users, 1GB of Knowledge |
| Business per month | $599 | — | 170,000 credits/month, 50 Users, 3GB of Knowledge |
Free trial: 7-day free trial. Free plan: yes.
Prices checked on on the official BurstyAI pricing page. “—” = not published.
All BurstyAI plans, limits and annual prices →
Frequently asked questions
Does BurstyAI have a free plan?
Yes. The Free plan costs $0 per month and includes 400 credits/month and 1 user. A 7-day free trial is also advertised on the homepage.
Can I use my own OpenAI API key?
No. The pricing page says bring-your-own LLM API keys are not supported at the moment.
Do unused credits roll over?
No. Credits are reset each month at your billing date, and unused credits do not carry over.
Can I buy extra credits?
Only if you are already on the highest plan. Otherwise the page advises upgrading to a higher plan.
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