Chatbase review: AI agents for customer support, sales and product help across chat, email and voice
AI agents for customer support, sales and product help across chat, email and voice
Custom (contact sales), free plan: no, free trial: 7-day trial on Hobby, Basic and Business plans, prices checked on October 26, 2026.
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What Chatbase does
Builds AI agents that answer customer questions, support and sell across chat, email and voice, with a shared helpdesk for human handoff.
Chatbase is a platform for building AI agents that talk to customers. The vendor positions them for three jobs: customer support, sales conversations and product guidance. You connect your data sources, describe the agent's role, add guardrails and write procedures in plain language, without writing code. Before launch you can run realistic customer scenarios to check accuracy and brand voice, then publish the agent to chat, WhatsApp, email, Slack and other channels.
Other parts of the product include a helpdesk where AI and human staff share conversations, widgets that let an agent reply with interactive elements such as carts and booking cards, analytics on topics and sentiment, and a choice of models from several providers.
Pricing is paid, with a 7-day trial on the three self-serve plans. Hobby is $32 per month billed yearly and includes 700 message credits a month and 2 members. Basic is $120 per month billed yearly with 4,000 credits and 3 members, and it adds voice and API access. Business is $400 per month billed yearly with 15,000 credits and 5 members, plus advanced analytics. Enterprise has custom pricing and a demo booking. The pages do not list a monthly-billing price, and no free plan is stated. Add-ons cover extra credits, extra agents, extra storage and removing the Chatbase branding.
- No-code agent builder with guardrails
- Scenario testing before launch
- Multi-channel deployment
- Procedures written in plain language
- Built-in helpdesk
- Interactive widgets in conversations
- Selectable AI models
- Conversation analytics
- Voice agents on Basic and above
Good for / Not for
Good for
- Support teams that want an agent deployed on chat, email and Slack from one platform
- Teams that want agents to follow plain-language procedures and call actions like order lookups
- Businesses that want interactive replies such as carts and booking cards inside conversations
Not for
- Buyers who need a free plan, since none is stated
- Teams needing voice or API access on the cheapest plan, as Hobby excludes both
Compare
How to start
Pick a plan and start the 7-day trial on Hobby, Basic or Business. source
Connect your data sources, define the agent's role and set guardrails, with no code required. source
Test the agent on realistic customer scenarios before going live. source
Publish the agent to chat, WhatsApp, email, Slack and other channels. source
Limits and gotchas
- Message credits per month are 700, 4,000 and 15,000 on Hobby, Basic and Business. source
- Seats are 2, 3 and 5 members across the three priced plans. source
- Extra agents cost $300 per AI agent /year, and extra storage costs $300 per 10 MB /year. source
- Removing the Powered By Chatbase branding is a paid add-on at $1188 /year. source
From the official site and docs of Chatbase, checked on October 26, 2026.
Pros and cons
Pros
- Agents can be built without code and published to chat, WhatsApp, email and Slack
- Includes a helpdesk where AI and human staff work from one conversation
- Widgets let agents reply with interactive elements such as carts and booking cards
- Each self-serve plan has a 7-day trial and a published yearly-billed price
- Models from several providers can be selected
Cons
- No free plan is stated on the pages
- Only yearly-billed per-month prices are shown, with no monthly-billing price
- Each priced plan includes just 1 agent; extra agents cost $300 per AI agent /year
- Voice and API access are not included on Hobby
- Message credits and seats are capped, e.g. 700 credits and 2 members on Hobby
Our take
Chatbase suits teams that want one platform for support, sales and product questions, and that plan to deploy across several channels with a built-in helpdesk. The tiered plans make the entry cost clear: $32 per month billed yearly for Hobby. The trade-offs are practical. There is no free plan on the pages, each priced plan covers one agent, and voice and API access start at Basic. Seat counts and message credits are capped per plan, and several add-ons cost extra. Buyers who need a monthly-billing price or Enterprise figures must contact the vendor, since those are not published.
Comparisons and lists with Chatbase
Coming soon
Coming soon — we are writing comparisons that include Chatbase.
Chatbase pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Hobby per month billed yearly | — | $32 | 700 message credits/month, 2 members, 1 agent, 40 MB training content |
| Basic per month billed yearly | — | $120 | 4,000 message credits/month, 3 members, 1 agent, 10 concurrent calls |
| Business per month billed yearly | — | $400 | 15,000 message credits/month, 5 members, 1 agent, 20 concurrent calls |
| Enterprise custom pricing | — | — | Custom usage with flexible billing |
Free trial: 7-day trial on Hobby, Basic and Business plans. Free plan: no.
Prices checked on on the official Chatbase pricing page. “—” = not published.
All Chatbase plans, limits and annual prices →
Frequently asked questions
How much does Chatbase cost?
Hobby is $32 per month billed yearly, Basic is $120 per month billed yearly and Business is $400 per month billed yearly. Enterprise pricing is custom.
Is there a free trial?
The pricing page offers a 7-day trial on Hobby, Basic and Business. No free plan is stated.
Does Chatbase offer an API?
API access is listed as included on Basic and Business, and not included on Hobby.
How many message credits do the plans include?
Hobby has 700 message credits a month, Basic 4,000 and Business 15,000. Extra credits are an add-on at $40 per 1000 message credits.
Where can I deploy a Chatbase agent?
The official pages mention chat on your website, Meta apps, WhatsApp, email, Slack and voice.
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