Chatling review: AI agents for customer support on web and chat apps, with handoff to a human team
AI agents for customer support on web and chat apps, with handoff to a human team
Starts at $25/mo, free plan: yes, prices checked on October 25, 2026.
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What Chatling does
Builds AI agents that answer customer questions from your own content and hands conversations to your team when needed.
Chatling is a platform for building AI agents that answer customer questions from your own content. According to its homepage, an agent can be deployed on web, WhatsApp, Instagram, Telegram and Messenger. When a conversation needs a person, it is handed to your team together with the full context. The knowledge base can be kept in sync with a website, docs and help center. This is a paid-plan feature: weekly on Starter, daily on Growth and Scale.
The vendor says the agent understands and replies in 80+ languages, and you can switch between several AI models. Other listed parts are live chat, reports and analytics, and a satisfaction survey (Growth and Scale plans). Several of these features depend on the plan.
Pricing is freemium. The Free plan costs $0 and includes 200 AI credits per month and 500,000 knowledge base characters. The homepage says the free plan needs no credit card. Starter is $25 per month billed monthly or $21 per month billed yearly, with 1,750 AI credits per month and 10,000,000 characters. Growth is $75 per month billed monthly or $63 per month billed yearly, with 6,000 credits and 30,000,000 characters. Scale is $295 per month billed monthly or $246 per month billed yearly, with 35,000 credits and 100,000,000 characters. Credit usage varies with the AI model, and usage allowances reset every month. The vendor offers a 7-day money-back guarantee for initial purchases and says it does not limit how many people can use your chatbot.
- AI agents on web, WhatsApp, Instagram, Telegram and Messenger
- Handoff to a human team with full context
- Knowledge base auto-sync on paid plans
- Replies in 80+ languages
- Choice between several AI models
- Reports and analytics (plan-dependent)
- Satisfaction survey (Growth and Scale plans)
Good for / Not for
Good for
- Teams that want an AI support agent on web and messaging apps such as WhatsApp, Instagram, Telegram and Messenger
- Businesses that want to train an agent on their website, docs and help center and keep it in sync on a paid plan
- Support teams that want a handoff to humans with full conversation context
Not for
- Anyone who needs native mobile or desktop apps, since none are stated on the pages
- Buyers who want a fixed, predictable usage cost, since credit use depends on the AI model
How to start
Start on the Free plan, which the homepage says needs no credit card. source
Add your content as a knowledge base; the Free plan allows 500,000 characters. source
Choose where to deploy the agent: web, WhatsApp, Instagram, Telegram or Messenger. source
Move to Starter, Growth or Scale if you need more credits or characters. source
Limits and gotchas
From the official site and docs of Chatling, checked on October 25, 2026.
Pros and cons
Pros
- Free plan at $0 with 200 AI credits per month, and the homepage says no credit card is needed
- Deploys on web, WhatsApp, Instagram, Telegram and Messenger
- Conversations are handed to a human team with full context
- Knowledge base auto-sync is available on paid plans (weekly on Starter, daily on Growth and Scale)
- 7-day money-back guarantee on initial purchases
Cons
- AI credit use varies by model, so cost is harder to predict
- Free plan is limited to 200 AI credits per month and has no knowledge base auto-sync
- Satisfaction survey is limited to Growth and Scale plans, and other features also depend on the plan
- Scale costs $295 per month billed monthly, or $246 per month billed yearly
- No free trial is stated; there is only the free plan
Our take
Chatling suits teams that want an AI agent trained on their own website and documents, deployed on web and messaging channels, with a route to a human when the AI cannot finish the job. The homepage says the free plan needs no credit card, so you can check the basics before paying. The main trade-off is credit-based usage: the number of credits consumed depends on the AI model, so costs are harder to predict. Knowledge base auto-sync and the satisfaction survey are not on every plan, so check the plan table before you commit. Teams that only need a simple static FAQ widget, or that need native mobile or desktop apps (none are stated), may find it a poor match. Company details are not published in the facts we reviewed.
Comparisons and lists with Chatling
Coming soon
Coming soon — we are writing comparisons that include Chatling.
Chatling pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Free per month | Free | — | 200 AI credits per month, 500,000 knowledge base characters |
| Starter per month | $25 | $21 | 1,750 AI credits per month, 10,000,000 knowledge base characters |
| Growth per month | $75 | $63 | 6,000 AI credits per month, 30,000,000 knowledge base characters |
| Scale per month | $295 | $246 | 35,000 AI credits per month, 100,000,000 knowledge base characters |
Free trial: none listed. Free plan: yes.
Prices checked on on the official Chatling pricing page. “—” = not published.
All Chatling plans, limits and annual prices →
Frequently asked questions
Does Chatling have a free plan?
Yes. The Free plan costs $0 and includes 200 AI credits per month and 500,000 knowledge base characters. The homepage says it needs no credit card.
How much do the paid plans cost?
Starter is $25 per month billed monthly or $21 per month billed yearly. Growth is $75 per month billed monthly or $63 per month billed yearly. Scale is $295 per month billed monthly or $246 per month billed yearly.
How do AI credits work?
Each plan includes a monthly amount of AI credits, such as 200 on Free and 1,750 on Starter. The pricing page says credit usage varies with the AI model, and usage allowances reset every month.
Is there a refund policy?
The pricing page states a 7-day money-back guarantee for initial purchases.
Which channels can the AI agent run on?
The homepage lists web, WhatsApp, Instagram, Telegram and Messenger.
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