Crisp review: Shared inbox, chat widget, CRM and AI agents for support teams
Shared inbox, chat widget, CRM and AI agents for support teams
Prices not verified, free plan: yes, free trial: 14-day free trial, all features, no card required.
Not yet verified · How we verifySuggest an update
What Crisp does
Crisp is a customer support platform that pulls messages from many channels into one shared inbox for a team. Alongside the inbox it provides a chat widget for websites and web apps, a built-in CRM for customer data, a help center for self-service articles, and analytics on conversations, satisfaction and operator activity.
For AI, the vendor describes a no-code builder for AI Agent workflows. You teach it from your website, imported PDFs and Knowledge Base articles, then pick where it runs, such as the web chat widget, WhatsApp, Messenger, Instagram or email.
Pricing is a flat rate per workspace, not tied to conversation volume. The pricing page lists one price per plan and no yearly-billed price; the vendor says yearly payment can be switched on inside the app after you subscribe. Enterprise has no published price. Prices are in USD and exclude VAT. New accounts can try every feature for 14 days without a card.
- Shared inbox for all channels
- No-code AI Agent workflow builder
- Website and web app chat widget
- Built-in CRM
- Help center with articles and categories
- Conversation and operator analytics
- WhatsApp Business, Instagram, SMS, Line and Viber inbox
- Co-browsing sessions with visitors
- Translation into over 50 languages
Official video
How to Handle End of Year Support Spikes With AI · by Crisp ·
The player loads only when you press play.
Pros and cons
Pros
- Free plan available, plus a 14-day trial of all features with no card required
- Flat price per workspace; the vendor describes conversations as unlimited
- One inbox for chat widget, email, WhatsApp Business, Instagram, SMS and more
- No-code builder for AI Agent workflows, trainable on your website, PDFs and articles
- Built-in CRM, help center and analytics alongside the inbox
Cons
- Free plan includes only 2 seats and no AI credits
- Prices exclude VAT, which may apply to consumers
- No yearly-billed price is shown on the pricing page; Enterprise has no published price
- Billing is per workspace, with one of each channel type per workspace except email
Our take
Crisp suits small and mid-sized support teams that want chat, email and messaging apps in one inbox, with a CRM and help center in the same product. The flat per-workspace price, with conversations described as unlimited by the vendor, makes cost easier to predict than usage-based billing. Large organizations must ask for Enterprise pricing, since no figure is published.
Comparisons and lists with Crisp
Coming soon
Coming soon — we are writing comparisons that include Crisp.
Crisp pricing
Prices not verified — the official pricing could not be confirmed; check the vendor's site: official pricing page.
Frequently asked questions
Is there a free trial?
Yes. Every new account gets access to all features for 14 days, and the vendor states that no card is required.
Is VAT included in the prices?
No. VAT is not included in the plan prices. The vendor says business customers usually owe none, while consumers may be charged VAT.
Does Crisp limit the number of conversations?
The vendor says conversations are unlimited and the price is flat per workspace. AI usage draws on the credits included in your plan.
Recently verified in AI Customer Support
Intercom Fin
Upfirst
Zendesk
BotpressAdd an AGIPicks badge to your site
The badge shows Crisp’s verification status on AGIPicks and links to this page. Light/dark and compact versions: badges.
Suggest an update
Wrong price, outdated fact or a tool that shut down? Are you the vendor and disagree with this page? Tell us, ideally with a link to the official page. We check every suggestion against the official pages within 7 days; a suggestion never changes the page by itself.