Distance review: AI agents that answer calls and chats for service businesses and route leads
AI agents that answer calls and chats for service businesses and route leads
Starts at $149/mo, free plan: no, prices checked on October 29, 2026.
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What Distance does
Uses AI agents to answer calls, texts and chats for service businesses, qualify leads, create tickets and route urgent matters to staff.
Distance is an AI platform aimed at service businesses such as home services, automotive, real estate and property management, professional services, construction and agencies. Its AI agents respond to inquiries by phone, text, web chat and social messages, ask qualifying questions, and turn each conversation into a ticket that staff can act on. Urgent calls can be sent straight to an on-call person, while other conversations are assigned to the right team member.
Setup follows three steps according to the vendor: describe your business, including services, pricing, service areas and tone; connect your website, social accounts, phone or CRM; then let the agent run. The vendor says this takes within 5 minutes.
Pricing is published in three tiers, all shown as starting prices per month in USD. Builder starts at $149 with 10,000 credits and 1 user. Growth starts at $399 with 25,000 credits and 6 users, and adds smart routing, round-robin transfers, SMS and email campaigns, and priority support. Pro starts at $799 with 50,000 credits and 12 users, and adds multi-location and multi-agent support, custom agent training, white-glove onboarding and a dedicated account manager. Credits are consumed by conversations, messages, calls and automations. Contacts are unlimited. The page does not state a free plan, a free trial or an annual discount, and its buttons ask you to get a demo.
- AI phone and chat agents
- Phone, text, web chat and social DM coverage
- Lead qualification into tickets
- Urgent call transfers and routing
- CRM and field service software integrations
- Transcripts, summaries and call recordings
- SMS and email follow-ups and campaigns
- Multi-location and multi-agent support (Pro)
Official video
How to Stand Out in the Most Boring Industry #hvac #hvacbusiness #homeservice #branding · by Distance ·
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Good for / Not for
Good for
- Service businesses that miss calls while staff are on the job
- Teams that need urgent calls transferred to an on-call person
- Businesses that want SMS and email follow-ups tied to a CRM or field service tool
Not for
- Buyers who want a free plan or free trial: none is stated
- Anyone needing published billing terms, annual pricing or API details: not on the pages
How to start
Describe your business to Distance: services, pricing, service areas and tone. source
Connect your website, Instagram, Facebook, phone or CRM. source
Let the agent run; the vendor says setup takes within 5 minutes. source
Choose a plan (Builder, Growth or Pro) via the 'Get a demo' button on the pricing page. source
Limits and gotchas
From the official site and docs of Distance, checked on October 29, 2026.
Pros and cons
Pros
- Handles phone, text, web chat, Facebook and Instagram conversations in one inbox
- Turns conversations into tickets and sends urgent calls to an on-call team
- Unlimited contacts on every plan
- Published starting prices for three tiers: $149, $399 and $799 per month
- Growth and Pro add outreach campaigns, advanced integrations and onboarding help
Cons
- No free plan or free trial is stated on the pricing page
- Prices are 'starting at' figures and the plan buttons lead to a demo request
- Usage is limited by monthly credits, and the pages do not say how many a call or message uses
- Builder allows only 1 user; Growth 6 and Pro 12
- No annual pricing, API details or platform list are given
Our take
Distance fits small and mid-sized service businesses that lose leads to missed calls and want one system to answer, qualify and route them. Builder suits a single owner, while Growth and Pro add team seats, routing and multi-location support. The trade-offs are clear from the pricing page: there is no stated free plan or trial, prices are shown only as starting figures, and usage is capped by monthly credits, so costs per call or message are not visible up front. Billing terms, API access and platform coverage are not described. Buyers outside service industries, or those who want to test before talking to sales, will find little on the pages to support them.
Comparisons and lists with Distance
Coming soon
Coming soon — we are writing comparisons that include Distance.
Distance pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Builder from, per month | $149 | — | Starting at 10,000 credits; 1 user |
| Growth from, per month | $399 | — | Starting at 25,000 credits; 6 users |
| Pro from, per month | $799 | — | Starting at 50,000 credits; 12 users |
Free trial: none listed. Free plan: no.
Prices checked on on the official Distance pricing page. “—” = not published.
All Distance plans, limits and annual prices →
Frequently asked questions
How much does Distance cost?
Three plans are listed, all as starting prices per month in USD: Builder at $149, Growth at $399 and Pro at $799. The page does not say whether these assume monthly or yearly billing.
Is there a free plan or trial?
The official pages do not mention a free plan or a free trial. The plan buttons say 'Get a demo'.
How many users and credits are included?
Builder starts at 10,000 credits and 1 user, Growth at 25,000 credits and 6 users, and Pro at 50,000 credits and 12 users.
Which channels can the AI agents handle?
Phone, live chat, SMS, Facebook and Instagram are listed on the Builder plan, and the homepage also mentions web chat and social DMs.
Which tools does it connect to?
Builder lists Slack and Microsoft Teams integrations. Growth and Pro mention Zapier, QuickBooks, HubSpot and your FSM/CRM.
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