eDesk review: Helpdesk for eCommerce sellers with an AI Agent, priced per agent plus per outcome
Helpdesk for eCommerce sellers with an AI Agent, priced per agent plus per outcome
Starts at $49/mo, free plan: no, free trial: 14-day full-feature free trial, no credit card required, prices checked on October 20, 2026.
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What eDesk does
eDesk is customer support software built for eCommerce sellers. It pulls messages from the stores and marketplaces you sell on into one shared workspace, and shows customer details, order history and delivery status inside each ticket. The pricing page lists connections to Shopify, BigCommerce, Magento, WooCommerce, Amazon, eBay, Walmart and others.
An AI Agent is part of every plan. It can answer a customer or take an action such as handling a return or cancellation. You are charged $0.99 per outcome, once per ticket, and nothing when it does not reply or act. Other tools include rule-based automations, live chat, social messaging, CSAT surveys, a pre-sales mailbox and dashboard, and an API on higher plans.
Subscriptions are billed per agent. Essential costs $49 per agent per month billed monthly, or $39 per agent per month billed yearly, and covers 1 online store or marketplace. Growth costs $115 monthly or $89 billed yearly and covers 5. Professional costs $149 monthly or $119 billed yearly, covers 10, and adds 2 free read-only users. Enterprise has custom pricing, unlimited channels, a dedicated account manager and multi-brand workflows.
Optional add-ons are AI Assist at $30 per agent per month, Translate at $19 per agent per month, and Feedback at $99 per account per month. There is no free plan, but a 14-day full-feature trial needs no credit card, and a 30-day guarantee applies.
- Shared inbox for every store and marketplace
- AI Agent that replies or takes actions
- Order and delivery details inside tickets
- Rule-based automations
- Live chat and social messaging
- CSAT surveys
- Pre-sales mailbox and dashboard
- Multi-brand workflows on Enterprise
Pros and cons
Pros
- Pulls messages from many stores and marketplaces into one shared workspace
- Order history and delivery status appear inside each ticket
- AI Agent is charged only when it replies or acts, at $0.99 per outcome
- 14-day full-feature trial with no credit card required
- 30-day guarantee if support workload does not start to fall
Cons
- No free plan, only a 14-day trial
- Per-agent pricing, with the number of connected stores capped by plan (1, 5 or 10)
- Translation, AI reply drafting and review requests are paid add-ons
- No refunds for cancellations or downgrades
- Enterprise pricing is not published
Our take
eDesk suits eCommerce sellers who handle support across several marketplaces and stores and want order data next to every conversation. The AI Agent is billed only when it resolves something, which can keep automation costs tied to results, although that cost is variable and hard to forecast. Per-agent pricing and store limits per plan mean larger teams or multi-channel sellers will move up tiers quickly. There is no free plan, and refunds are not given on downgrades. Translation, reply drafting and review requests cost extra. Businesses outside eCommerce will find little here, and the pages do not state which platforms or apps are supported.
Comparisons and lists with eDesk
Coming soon
Coming soon — we are writing comparisons that include eDesk.
eDesk pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Essential per agent / month | $49 | $39 | 1 online store / marketplace; AI Agent included, $0.99 per outcome |
| Growth per agent / month | $115 | $89 | 5 online stores / marketplaces; AI Agent included, $0.99 per outcome |
| Professional per agent / month | $149 | $119 | 10 online stores / marketplaces; 2 free read-only users; AI Agent included, $0.99 per outcome |
| Enterprise custom | — | — | Unlimited channels; tailored pricing |
Free trial: 14-day full-feature free trial, no credit card required. Free plan: no.
Prices checked on on the official eDesk pricing page. “—” = not published.
All eDesk plans, limits and annual prices →
Frequently asked questions
How much does eDesk cost?
Essential is $49 per agent per month billed monthly or $39 billed yearly. Growth is $115 monthly or $89 billed yearly. Professional is $149 monthly or $119 billed yearly. Enterprise is custom priced.
How is the AI Agent charged?
It is included in every plan, and you pay $0.99 per outcome. That means a reply or a real action, charged once per ticket. No reply or action means no charge.
Is there a free trial?
Yes. The trial lasts 14 days, includes every feature, and needs no credit card.
Does eDesk have a free plan?
No free plan is listed on the pricing page. Only the 14-day trial is offered.
Which add-ons are available?
AI Assist is $30 per agent per month, Translate is $19 per agent per month, and Feedback is $99 per account per month.
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