LiveAgent review: Cloud help desk with email, chat, phone and social in one inbox, plus AI
Cloud help desk with email, chat, phone and social in one inbox, plus AI
Starts at $15/mo, free plan: no, free trial: 30-day free trial, no credit card required, prices checked on October 29, 2026.
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What LiveAgent does
Turns email, chat, phone and social messages into tickets in one shared inbox, with AI to draft replies and answer chats.
LiveAgent is a cloud help desk from Quality Unit that gathers email, live chat, phone calls, social media messages and contact forms into one shared inbox. Each message becomes a ticket the team can assign, answer and track. A knowledge base lets customers look up answers on their own.
AI features include a chatbot for live chat, an Answer Assistant that drafts ticket replies for an agent to review, and ticket summaries. The vendor says AI is included in every plan with no AI fees: you connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account and pay that provider directly.
Pricing is per agent per month. Starter covers up to 5 agents, Team up to 15 and Business any team size, while Enterprise is a flat fee with 80 agents included. During a special offer until November 22, 2026, Starter is $15 per month billed monthly or $11 per month billed yearly, Team is $26 or $22, and Business is $44 or $38. Regular prices are higher. Every plan has a 30-day free trial without a credit card. There is no free plan. Social channels and calls start on Team, and the product is cloud only.
- Shared inbox for email, chat, calls and social
- Ticketing with assign, tag and remind rules
- AI chatbot for live chat with human handover
- AI Answer Assistant for ticket replies
- AI ticket summaries
- Built-in call center
- Knowledge base for self-service
- MCP server on Business and Enterprise
Official video
LiveAgent Product Tour JA · by Live Agent ·
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Good for / Not for
Good for
- Small support teams that want every channel in one inbox
- Teams that want to use their own AI provider without per-resolution fees
- Support teams needing a built-in call center and a knowledge base
Not for
- Teams that need to host the help desk on their own servers
- Anyone wanting a permanent free plan
How to start
Start the 30-day free trial; no credit card is required. source
During the trial, your team can reply to actual customers once you link your support email and the chat on your website. source
To use the AI features, link your account with OpenAI, Anthropic, Google Gemini or FlowHunt, and LiveAgent will handle the setup at no charge. source
You can pick a plan, or switch to another one, whenever you like while the trial runs. source
Limits and gotchas
- Starter allows up to 5 agents and Team up to 15; Business has no agent cap. source
- Social channels and calls are not on Starter; they start on Team. source
- The Answer Assistant is on for the whole account; it cannot yet be limited to some agents or departments. source
- Offer prices apply during a special offer until November 22, 2026; regular prices are higher. source
From the official site and docs of LiveAgent, checked on October 29, 2026.
Pros and cons
Pros
- Email, chat, phone, social messages and contact forms land in one shared inbox as tickets
- AI is included in every plan; the vendor charges no AI fees, you pay your own provider
- 30-day free trial on every plan, with no credit card required
- Per-agent pricing for Starter, Team and Business, with a flat-fee Enterprise option
- Business and Enterprise add an MCP server for connecting external AI tools
Cons
- No free plan; the vendor says LiveAgent has none
- Cloud only, so it cannot run on your own servers
- Social channels and calls are not on Starter; they start on Team
- You need an AI provider account, and its usage is billed separately by that provider
- Each plan except Enterprise caps the number of AI agents
Our take
LiveAgent suits small and growing support teams that want email, chat, phone and social messages handled in one place, and that are happy to bring their own AI provider account. The per-agent pricing is easy to read, and the 30-day trial needs no card. It is a poor match if you need to host the help desk yourself, want a permanent free plan, or need IT asset and change management. Phone and social channels require Team or higher, and AI costs come from your provider on top of the plan price.
Comparisons and lists with LiveAgent
Coming soon
Coming soon — we are writing comparisons that include LiveAgent.
LiveAgent pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Starter per agent per month | $15 | $11 | Up to 5 agents; 1 AI agent; 10 departments; 3 email accounts; 2 live chat buttons. Special offer price until November 22, 2026; regular price $19 monthly, $15 annual. |
| Team per agent per month | $26 | $22 | Up to 15 agents; 5 AI agents; 20 departments; 10 email accounts; 5 live chat buttons. Special offer price until November 22, 2026; regular price $35 monthly, $29 annual. |
| Business per agent per month | $44 | $38 | Any team size; 50 AI agents; 150 departments; 150 email accounts; 50 live chat buttons. Special offer price until November 22, 2026; regular price $59 monthly, $49 annual. |
| Enterprise flat fee per month, 80 agents included | $3,999 | $3,199 | 80 agents included; extra agents $49 per month ($39 on annual billing); unlimited AI agents. |
Free trial: 30-day free trial, no credit card required. Free plan: no.
Prices checked on on the official LiveAgent pricing page. “—” = not published.
All LiveAgent plans, limits and annual prices →
Frequently asked questions
Does LiveAgent have a free plan?
No. The vendor states LiveAgent has no free plan, but every plan starts with a 30-day free trial and no credit card is required.
How much does LiveAgent cost?
It is priced per agent per month. During the special offer until November 22, 2026, Starter is $15 billed monthly or $11 billed yearly, Team is $26 or $22, and Business is $44 or $38. Enterprise is a flat fee, $3,999 per month billed monthly or $3,199 billed yearly, with 80 agents included.
Does LiveAgent charge for AI?
The vendor says it does not. You connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account and pay that provider directly for what you use.
Which channels are supported?
Email, live chat and contact forms are on every plan. Facebook, Instagram, X, Viber, WhatsApp, Telegram and calls start on Team.
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