Smartsupp review: Live chat, chatbots and AI reply tools for website customer support and sales
Live chat, chatbots and AI reply tools for website customer support and sales
Custom (contact sales), free plan: yes, free trial: 14-day free trial, no credit card needed (Solo, Plus, Expert), prices checked on October 25, 2026.
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What Smartsupp does
Puts live chat, WhatsApp, Messenger and email into one team inbox, with chatbots, automation workflows and AI reply help for website support and sales.
Smartsupp is a customer-conversation platform for websites and online stores. It brings live chat, WhatsApp, Messenger and email into one dashboard, so a team can answer visitors from a single place. Chatbot flows and automation workflows handle routine questions, and visitor details and conversation history appear next to each chat. Collected leads can be exported to a CRM.
AI shows up in several forms. AI reply assists help agents write and translate replies, with a monthly allowance of 50 on Solo, 250 on Plus and 500 on Expert. Plus and Expert also include MCP and API access, which links Smartsupp to tools such as Claude or ChatGPT. Mira AI is a shopping assistant that recommends products and can hand a chat to a human operator. It appears in two ways: the Mira AI Agent plan for one website costs $16 per month billed yearly and covers 100 conversations per month, while the Mira AI shopping assistant is listed as a from $16 add-on.
There is a Free plan with 1 operator and 25 conversations per month. Solo, Plus and Expert are shown at $17, $25 and $83 per month billed yearly, and each starts with a 14-day free trial with no credit card needed. The Mira AI Agent offers 10 free conversations, with 25 more after onboarding. Prices exclude VAT.
- Live chat with website visitors
- Unified inbox for chat, WhatsApp, Messenger and email
- Chatbot flows and automation workflows
- AI reply assists for agents
- Mira AI shopping assistant and Mira AI Agent
- MCP and API access
- Lead export to CRM
- 60+ platform integrations
Good for / Not for
Good for
- Online stores that want chat, chatbot flows and a product-recommending AI assistant
- Small support teams that want several channels in one dashboard
- Teams that want to connect Smartsupp to Claude or ChatGPT via MCP and API
Not for
- Teams needing more than 25 conversations per month on the free plan
- Buyers who need public monthly-billed prices from the captured text; check the pricing page
How to start
Limits and gotchas
From the official site and docs of Smartsupp, checked on October 25, 2026.
Pros and cons
Pros
- Free plan available, so a single operator can start without paying
- Solo, Plus and Expert start with a 14-day free trial, no credit card needed
- Live chat, WhatsApp, Messenger and email handled from one dashboard
- AI reply assists in paid plans, with monthly allowances that grow by tier
- MCP and API access on Plus and Expert for connecting AI tools and custom workflows
Cons
- Free plan is limited to 25 conversations per month and a 14-day history
- Per-month prices captured here are the yearly-billed rates; monthly rates were not captured, so check the pricing page
- Mira AI shopping assistant is a separate add-on, listed from $16
- Extra operators on Expert cost more, from $24 / month
- Listed prices exclude VAT, so the final amount depends on billing country
Our take
Smartsupp suits small shops and support teams that want live chat, social messaging and email in one inbox, with a free plan to start and a trial on the paid tiers. It also fits teams that want AI help with replies or an AI shopping agent. The pricing page offers both Pay monthly and Pay annually, and the per-month prices captured here are the yearly-billed rates. The monthly-billed figures were not captured, so check the pricing page for them. Extra operators and the Mira AI shopping assistant add cost on top of the base plans, and the free plan is small.
Comparisons and lists with Smartsupp
Coming soon
Coming soon — we are writing comparisons that include Smartsupp.
Smartsupp pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Free per month | Free | — | 1 operator; 25 conversations per month; limited 14-day history; live chat, WhatsApp, Messenger |
| Solo per month, billed annually (shown as from) | — | $17 | 1 operator; unlimited conversations; 3 connected email addresses; 50 AI reply assists per month |
| Plus per month, billed annually (shown as from) | — | $25 | 3 operators; unlimited conversations; 10 email addresses; 250 AI reply assists per month; automated workflows; MCP & API |
| Expert per month, billed annually (shown as from) | — | $83 | 5+ operators (upgradable); unlimited conversations; 50 email addresses; 500 AI reply assists per month; premium support; MCP & API |
| Mira AI Agent per month, billed annually; for a single website | — | $16 | 100 conversations / month; handover to human agent; 10 free conversations to try, 25 more after onboarding |
Free trial: 14-day free trial, no credit card needed (Solo, Plus, Expert). Free plan: yes.
Prices checked on on the official Smartsupp pricing page. “—” = not published.
All Smartsupp plans, limits and annual prices →
Frequently asked questions
Does Smartsupp have a free plan?
Yes. The Free plan costs $0 and includes 1 operator, live chat, WhatsApp and Messenger, 25 conversations per month and a limited 14-day history.
Is there a free trial?
Solo, Plus and Expert start with a 14-day free trial, and no credit card is needed. The Mira AI Agent instead offers 10 free conversations, with 25 more after onboarding.
Can I pay monthly or annually?
The pricing page has Pay monthly and Pay annually options. The per-month prices captured here are billed annually: Solo $17, Plus $25, Expert $83. Check the pricing page for the monthly-billed figures.
Can Smartsupp connect to AI assistants like Claude or ChatGPT?
Yes. The pricing page describes an MCP connection to Claude or ChatGPT, plus API access, on the Plus and Expert plans.
What is the difference between Mira AI Agent and the Mira AI shopping assistant?
Mira AI Agent is a plan for one website, $16 per month billed yearly for 100 conversations per month. The Mira AI shopping assistant is listed as a from $16 add-on.
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