Typewise review: AI platform that resolves customer support requests end to end for business teams
AI platform that resolves customer support requests end to end for business teams
Starts at $99/mo, free plan: no, free trial: 14-day free trial with 100 resolution credits and $10 in AI Operator credits, no, prices checked on October 29, 2026.
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What Typewise does
Runs AI agents that handle customer support tickets across channels, acting in connected tools and handing off to people when needed.
Typewise is a customer experience platform for businesses that want AI agents to close support requests rather than just answer them. A supervisor agent sends each incoming request to a specialist, which can look up data and act inside connected systems, then bring in a person when a judgment call is needed. It covers channels such as email, chat, WhatsApp and social, and the vendor lists more than 3,500+ integrations across help desks, commerce, CRM and internal tools.
Setup is done by talking to Nova, an AI operator that builds specialists, tests changes and proposes improvements, while your team approves what goes live. The vendor says a first agent can be live in about 15 minutes without a developer, although larger governed rollouts take longer.
Pricing is paid, with no permanent free plan. Starter costs $99 per month, Growth $599 per month, and Business $2,000 per month billed annually. Enterprise is quoted individually. On top of the base fee you pay per resolution: $2.00 on pay as you go, falling to $1.00 with volume packages. A partial hand-off counts as 0.5, and unresolved tickets are free. Extra users cost $89 per month. Every plan begins with a 14-day trial that includes 100 resolution credits and $10 in AI Operator credits, with no card required. Prices are in USD.
- End-to-end ticket resolution across email, chat, WhatsApp and social
- Supervisor routing to specialist agents
- Nova AI operator for plain-language setup
- 3,500+ integrations
- Human hand-off with full context
- Policies, simulation and evaluation before changes go live
- Insights on resolution rates and escalations
- ISO 27001, GDPR and EU AI Act compliance
Good for / Not for
Good for
- Support teams wanting AI to close tickets rather than only deflect them
- Small teams that want to set up through plain-language instructions without a developer
- Teams on help desks, commerce or CRM tools covered by the 3,500+ integrations
Not for
- Buyers who need a permanent free plan
- Buyers who want a single flat price, since resolutions are billed on top of the base fee
How to start
Begin with a 14-day free trial that includes 100 resolution credits plus $10 of AI Operator credit, and you don't need to enter a card. source
Connect your own inbox and describe your business in plain language to Nova; the vendor says a first agent can be live in about 15 minutes. source
Review how it performs on real tickets before choosing a plan. source
Limits and gotchas
- Per-resolution billing: $2.00 pay as you go, down to $1.00 with volume packages; a partial hand-off counts as 0.5. source
- Extra users cost $89 per month beyond those included in the plan. source
- Business is billed annually and Enterprise is quoted individually. source
- Larger, governed rollouts take longer than the quick setup. source
From the official site and docs of Typewise, checked on October 29, 2026.
Pros and cons
Pros
- Billing follows outcomes: unresolved tickets are free and a partial hand-off counts as 0.5
- Setup in plain language through Nova, with a stated first agent live in about 15 minutes
- 3,500+ integrations let the AI act in help desk, commerce, CRM and billing tools
- Actions are logged, topics can be paused, and sensitive cases go to a person
- ISO 27001 certified, GDPR and EU AI Act compliant, with EU or Switzerland hosting
Cons
- No permanent free plan; only a 14-day trial with 100 resolution credits
- Costs have two parts: a monthly base fee plus a per-resolution rate of $2.00 down to $1.00
- Extra users cost $89 per month beyond those included in a plan
- Enterprise pricing is not published and requires talking to sales
- Larger governed rollouts take longer than the quoted 15-minute setup
Our take
Typewise looks aimed at support teams that want measurable resolutions instead of deflection, and that are comfortable paying per closed ticket on top of a monthly base fee. The outcome-based billing means unresolved tickets cost nothing, but total spend depends on volume, so it is worth running the 14-day trial on real tickets first. It is less suited to anyone wanting a permanent free tier, a flat price, or a consumer keyboard app, which the company says it no longer offers. Enterprise pricing is not published, and the pages do not describe a public API or native mobile apps.
Comparisons and lists with Typewise
Coming soon
Coming soon — we are writing comparisons that include Typewise.
Typewise pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| STARTER per month | $99 | — | 1 user included; email + chat; pay as you go at $2 per resolution; additional users $89 / month. A yearly total is also shown, so no per-month annual price is stated. |
| GROWTH per month | $599 | — | 5 users included; all digital channels; volume packages down to $1 per resolution; additional users $89 / month. A yearly total is also shown, so no per-month annual price is stated. |
| BUSINESS per month, billed annually | — | $2,000 | Multiple workspaces (multi-brand); dedicated success consultant; custom integrations; annual term. |
| ENTERPRISE | — | — | Quoted to your setup; billed annually; SSO included; custom DPA; unlimited workspaces. |
Free trial: 14-day free trial with 100 resolution credits and $10 in AI Operator credits, no. Free plan: no.
Prices checked on on the official Typewise pricing page. “—” = not published.
All Typewise plans, limits and annual prices →
Frequently asked questions
How does Typewise charge?
A monthly base fee (Starter $99, Growth $599, Business $2,000 per month billed annually) plus a per-resolution rate of $2.00 pay as you go, dropping to $1.00 with volume packages. Enterprise is quoted individually.
What counts as a resolution?
A full resolution is a ticket closed by the AI with no human, counted as 1.0. A partial hand-off counts as 0.5, and tickets passed straight to a person or flagged are free.
Is there a free trial?
Yes. Every plan starts with a 14-day trial that includes 100 resolution credits and $10 in AI Operator credits, with no card required. There is no permanent free plan.
Do I need a developer to set it up?
The vendor says no: you describe how your business works in plain language, and a first agent can be live in about 15 minutes. Larger governed rollouts take longer.
Is Typewise still a keyboard app?
No. It began in 2019 as a consumer keyboard app, but in 2022 the company joined Y Combinator and moved to business software.
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