Unitel Voice review: Virtual business phone system with local, toll free and vanity numbers

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Virtual business phone system with local, toll free and vanity numbers

Prices not verified, free trial: 30-day risk-free trial.

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What Unitel Voice does

Unitel Voice is a virtual phone system aimed at small business owners, solo founders and growing teams who want a dedicated business line without buying new hardware. You choose a local, toll free or vanity number, then use it on a phone, tablet or computer, which keeps business calls apart from personal ones. An existing number can be ported over, and the vendor says the number belongs to you.

Call handling covers an auto attendant, custom greetings, hold music, employee and department extensions, call scheduling and voicemail that can be transcribed and sent to the app or email. For working away from a desk, the vendor offers a mobile app, softphones, IP desk phones, call transfer, team presence and an online dashboard with call logs.

Setup follows three steps on the homepage: pick a plan, choose a number, then create an account and download the app. The vendor offers a 30-day risk-free trial and says its support is staffed by people rather than automated. Each plan includes one free business number, and vanity or true 800 numbers carry an extra one-time fee. The pricing page could not be found on the official site, so no prices or plan names are listed here.

  • Local, toll free and vanity numbers
  • Number porting
  • Auto attendant
  • Custom greetings and hold music
  • Employee and department extensions
  • Call scheduling
  • Voicemail with transcription
  • Mobile app, softphones and desk phones
  • Online dashboard

Pros and cons

Pros

  • Offers local, toll free and vanity numbers, and existing numbers can be ported
  • Includes auto attendant, custom greetings, extensions and call scheduling
  • Voicemail can be transcribed and sent to the app or email
  • Vendor offers a 30-day risk-free trial
  • Each plan includes one free business number

Cons

  • Pricing page could not be found on the official site, so costs are unknown here
  • Vanity and true 800 numbers cost an extra one-time fee
  • Pages do not name supported operating systems for the app or mention an API

Our take

Unitel Voice suits owners who want a separate business number on their existing phone or computer, with routing, greetings and voicemail handled online. It also fits small teams that need extensions and call scheduling. It is harder to judge for buyers who need firm costs, because the pricing page could not be found on the official site. The pages also do not name supported operating systems or an API. Teams wanting softphones, desk phones or team presence should check the Office plans, which the vendor lists as including them.

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Unitel Voice pricing

Prices not verified — the official pricing could not be confirmed; check the vendor's site: official website.

Frequently asked questions

How much does Unitel Voice cost?

The pricing page could not be found on the official site, so no prices or plans are stated here. Check the vendor's sign-up flow for current pricing.

Is there a trial?

The vendor offers a 30-day risk-free trial.

Can I keep my existing business number?

Yes. The vendor says you can port an existing number from your current provider to Unitel Voice.

Does each plan include a phone number?

Each plan includes one free business number, and more can be added. Vanity and true 800 numbers have an additional one-time fee.

Are softphones and desk phones included?

The features page marks softphones, desk phones, team presence and team messaging as standard on Office plans.

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