Weav review: AI customer support agents and a shared inbox trained on your website and docs
AI customer support agents and a shared inbox trained on your website and docs
Starts at $29/mo, free plan: yes, prices checked on October 29, 2026.
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What Weav does
Trains AI support agents on your website and docs, drafts or sends replies to customers, and collects chat and email in one shared inbox.
Weav is an AI customer service product. You give it your website, text, Q&A pairs, files or video, and it learns your business well enough to answer customer questions. Its homepage describes the AI as drafting replies, which a person can approve or which can be sent without review.
Besides the agents, Weav includes a unified inbox for chat, email and third-party messages. Other listed parts are specialist agents with routing and escalation rules, controls for tone, response length and prohibited phrases, an Ask Weav workspace where the team can ask questions about the product and policies, and reporting on what is being resolved. Shopify is listed as an integration. The product page says every action in the dashboard can also be done through a REST API, and the homepage mentions real-time webhooks.
Pricing is listed in USD per month on four plans. Lite is $0 and is described as a free starter plan, with 20 AI messages per month and 1 teammate. Plus is $29 with 500 AI messages and 2 teammates. Pro is $119 with 5,000 AI messages and 3 teammates. Max is $359 with 20,000 AI messages and 5 teammates. The pricing page also has an annual option labelled with a 20% discount. The extracted page text does not say whether the listed prices are the monthly or the annual rate, so confirm this on the pricing page before buying. Extra teammates cost $29 per month per seat, and extra custom email addresses cost $29 per month each.
- Agents trained on website, text, Q&A, files and video
- Unified inbox for chat, email and third-party messages
- AI-drafted replies with human approval or autonomous sending
- Specialist agents with routing and escalation rules
- Tone, length and prohibited-phrase controls
- Ask Weav internal Q&A workspace
- Reporting on what is being resolved
- Shopify integration
- REST API and webhooks
Good for / Not for
Good for
- Teams that already have website content or documents to train a support agent from
- Teams that want AI drafts which a person approves before sending
- Shopify stores that want customer support answers and a shared inbox in one place
- Developers who want to drive the product through a REST API and webhooks
Not for
- Buyers who need a free trial period, since only a free plan is stated
- Buyers who need native web, mobile or desktop apps, since the pages list only the API
- Buyers who need exact yearly prices, since the page text gives only a 20% annual discount
How to start
Start on the Lite plan, listed as a free starter plan at $0 per month. source
Add your training content: the pricing page lists website, text, Q&A, files and video as sources. source
Set the agent's tone, response length and prohibited phrases, and choose whether a person approves its replies. source
Optionally connect your systems through the REST API, which covers every action in the dashboard. source
Limits and gotchas
- Lite allows 20 AI messages per month, 1 teammate, 1 custom email, 100KB of training data and 5 enabled AI actions. source
- Max, the largest listed plan, allows 20,000 AI messages per month and 5 teammates. source
- Extra teammates cost $29 per month per seat, and extra custom email addresses cost $29 per month each. source
- Additional credits that you buy roll over to the next month. source
- Removing Weav branding is listed as a paid add-on. source
- The page has an annual option labelled with a 20% discount, but the extracted text does not say whether the listed prices are monthly or annual rates, so confirm this before buying. source
From the official site and docs of Weav, checked on October 29, 2026.
Pros and cons
Pros
- Free Lite plan is listed, so you can set up before paying
- Learns from website, text, Q&A, files and video
- Unified inbox for chat, email and third-party messages with AI-drafted replies
- REST API and real-time webhooks are offered
- Controls for tone, response length and prohibited phrases
Cons
- Lite is limited to 20 AI messages per month and 1 teammate
- Extra teammates cost $29 per month per seat
- Extra custom email addresses cost $29 per month each
- Yearly-billed prices are not shown, and the page text does not say which billing period the listed prices apply to
- No free trial is stated, and removing Weav branding is a paid add-on
Our take
Weav fits teams that already have a website or documentation to train from and want AI-drafted answers and a shared inbox in one product. A team that wants a person to review each reply can do that, and the page also describes a mode where the AI replies without review. The free Lite plan allows only 20 AI messages per month and 1 teammate, so it works as a small setup check rather than a working support desk. The trade-offs are the caps on messages, teammates, custom emails, training data and enabled AI actions on every plan. Extra seats and extra custom emails each add $29 per month. The pricing page shows an annual option with a 20% discount, but the extracted text does not say which billing period the listed monthly prices belong to, and no yearly-billed figures are given. Check this on the page before you commit. No free trial is stated, and the pages give no information about apps beyond the API, so it may not suit buyers who need native apps.
Comparisons and lists with Weav
Coming soon
Coming soon — we are writing comparisons that include Weav.
Weav pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Lite | Free | — | 20 AI messages/mo; 1 teammate; 1 custom email; 100KB training data; 5 enabled AI actions |
| Plus | $29 | — | 500 AI messages/mo; 2 teammates; 2 custom emails; 1MB training data; 5 enabled AI actions |
| Pro | $119 | — | 5,000 AI messages/mo; 3 teammates; 3 custom emails; 10MB training data; 10 enabled AI actions |
| Max | $359 | — | 20,000 AI messages/mo; 5 teammates; 5 custom emails; 50MB training data; 25 enabled AI actions |
Free trial: none listed. Free plan: yes.
Prices checked on on the official Weav pricing page. “—” = not published.
All Weav plans, limits and annual prices →
Frequently asked questions
Does Weav have a free plan?
Yes. Lite is listed at $0 per month and described as a free starter plan, with 20 AI messages per month and 1 teammate.
What does Weav cost?
The pricing page lists Lite at $0, Plus at $29, Pro at $119 and Max at $359, each shown per month. The page also has an annual option labelled with a 20% discount. The extracted text does not say which billing period the listed prices apply to, so confirm that on the pricing page.
Can I add more teammates or custom emails?
Yes. The pricing page lists extra teammates at $29 per month per seat and extra custom email addresses at $29 per month each.
Does Weav have an API?
Yes. The product page says every action in the Weav dashboard is available through its REST API, and the homepage mentions real-time webhooks.
What can Weav be trained on?
The pricing page lists website, text, Q&A, files and video as training sources.
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