CloudTalk review: Call center software with AI voice agents, dialers and call routing for sales and support

What CloudTalk does

Runs business phone calls for sales and support teams: local numbers, routing, queues, dialers, call recording and monitoring, plus AI voice agents and AI call scoring.

CloudTalk is call center software for teams that handle sales or support calls by phone. According to its homepage, it combines a business phone system with AI voice agents, which the vendor says speak 70+ languages. The pricing page lists local numbers in 160+ countries and mentions number porting.

For handling calls, the site describes IVR, skill-based routing, queues, transfers, call recording and live monitoring. Supervisors can listen in, whisper to an agent or take over a call. For outbound work there is a web dialer, a power dialer and a parallel dialer that, per the features page, calls up to 10 leads at once and connects agents only to answered calls. The pricing page lists the preview and power dialer and the parallel dialer as add-ons. AI call scoring covers sentiment, topics, talk ratios and next steps, for both human reps and AI agents. Other listed items are WhatsApp and SMS channels and caller ID registration with spam-detection platforms.

The homepage mentions 100+ built-in integrations with CRM, helpdesk and hiring tools, plus Zapier and Make. The pricing page lists APIs and data sync under an "Upgrade to access" heading, so access to integrations and the API may depend on the plan. Check which plan includes them before buying.

Pricing is per user. Lite costs €27 per month billed monthly or €19 per month billed yearly. Starter costs €34 per month billed monthly or €25 per month billed yearly. Essential costs €39 per month billed monthly or €29 per month billed yearly. The minimum is 1 license on each plan. No free plan is shown, but the homepage advertises a 14-day trial with 50 free AI minutes and no card required.

• Local numbers in 160+ countries and number porting
• AI voice agents speaking 70+ languages
• IVR, skill-based routing, queues and transfers
• Call recording and live monitoring with listen, whisper and take-over
• Parallel dialer for up to 10 leads at once (add-on)
• AI call scoring, sentiment and talk ratios
• WhatsApp and SMS messaging
• Caller ID registration and anti-spam number protection
• Integrations with CRM, helpdesk and hiring tools, plus Zapier and Make (per the homepage; plan access to be confirmed)

Our take

CloudTalk suits sales and support teams that want phone numbers in many countries, call routing, dialing, monitoring and AI voice agents in one system instead of several separate tools. The pricing page publishes per-user prices for Lite, Starter and Essential, with a lower rate when billed yearly, and the trial needs no card. The trade-offs are that no free plan is shown and that several extras, including the preview and power dialer, the parallel dialer and AI Conversation Intelligence, are add-ons whose prices are not shown. AI Voice Agents pricing is not shown on the pricing page; the page only links to separate pricing. The homepage advertises 100+ integrations, but the pricing page puts integrations and APIs under an upgrade heading, so buyers on a lower plan should confirm what is included. Free inbound calls also have exclusions. Teams that need a fixed all-in monthly cost should confirm add-on, integration and calling terms with the vendor before committing.