Gleap review: AI support agents with a built-in help desk, billed by usage
AI support agents with a built-in help desk, billed by usage
Starts at $35/mo, free plan: no, free trial: 7-day free trial, prices checked on October 30, 2026.
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What Gleap does
Answers customer conversations across chat, email, WhatsApp and phone with an AI agent, and hands hard tickets to your team with context.
Gleap is a customer support platform built around an AI agent called Kai. Kai answers customer conversations in the chat widget, email, WhatsApp, Instagram, Facebook Messenger, Telegram, Slack and on the phone. When it cannot solve something, it passes the conversation to a teammate together with a short summary of what it already did.
The product is split into several agents. Kai Support answers and, from the Team plan, investigates hard tickets using logs, recordings, account data and code. Kai Copilot helps your staff draft replies and articles. Kai Code writes a change and opens a pull request that your engineers review. Kai Voice handles calls. An inbox, a help center and in-app bug reporting come with the platform.
Pricing has two parts. Starter costs $29 per month billed yearly or $35 per month billed monthly. Team costs $149 per month billed yearly or $179 per month billed monthly. Pro costs $299 per month billed yearly or $359 per month billed monthly. Enterprise starts at $999 per month billed yearly or $1,199 per month billed monthly. On top of the plan, AI work is billed by usage from a prepaid balance.
There is no free plan. Every plan starts with a 7-day free trial that needs a card. Starter covers one seat and one project, while Team and above have unlimited seats.
- Answers customers in chat, email, WhatsApp and phone
- Investigates hard tickets with logs, recordings and code
- Opens pull requests for engineer review
- Copilot drafts replies and articles
- Learns from solved conversations and team replies
- In-app bug reporting with screenshots and console logs
- Connects to Shopify, WooCommerce and Stripe
- Imports tickets from Intercom, Zendesk and Freshdesk
Good for / Not for
Good for
- Software teams that want bug reports investigated and turned into pull requests for review
- Online shops that want an AI agent connected to Shopify or WooCommerce
- Teams that want an inbox, help center and AI agent in one product
Not for
- Anyone who needs a free plan: none exists
- Teams that cannot add a card to start the 7-day trial
How to start
Start the 7-day free trial; a card is needed and the first charge is on day 8. source
Kai browses your site during signup, and a repository holding your code, your payment provider, your shop or your help center can be connected too. source
Try your own questions out on Kai first, and after that enable it for chat, email, WhatsApp or phone. source
Limits and gotchas
From the official site and docs of Gleap, checked on October 30, 2026.
Pros and cons
Pros
- Unlimited seats from the Team plan, with no per-seat fee
- AI is billed by usage, and Kai stops at $1 each time it works on a ticket
- Covers chat, email, WhatsApp, social channels and phone
- Bug reports can turn into pull requests that engineers review and merge
- SOC 2 Type II audited and GDPR compliant, with EU or US hosting
Cons
- No free plan; Starter at $29 per month billed yearly is the cheapest option
- A card is required to start the 7-day free trial
- AI usage is billed separately on top of the plan price
- Starter is limited to one seat and one project
- Cost-per-resolution figures are vendor estimates, not guaranteed prices
Our take
Gleap fits software companies, online shops and service businesses that want the inbox, help center and AI answers in one tool, and that prefer paying for AI by usage rather than adding per-seat fees from Team upward. The path from a bug report to a pull request will interest product teams that have engineers. Weigh the trade-offs: there is no free plan, a card is needed for the trial, and AI usage is billed on top of the subscription. The per-resolution cost figures on the pages are the vendor's own estimates, so check them against your real tickets. Starter is limited to one seat and one project. Budget caps exist, and AI work pauses when the balance runs out.
Comparisons and lists with Gleap
Coming soon
Coming soon — we are writing comparisons that include Gleap.
Gleap pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Starter per month | $35 | $29 | 1 seat and 1 project; AI usage billed separately from AI balance |
| Team per month | $179 | $149 | Unlimited seats and projects; AI usage billed separately from AI balance |
| Pro per month | $359 | $299 | Unlimited seats and projects; $500 AI credit a year on yearly billing; AI usage billed separately |
| Enterprise from, per month | $1,199 | $999 | Starting price; AI pricing by agreement |
Free trial: 7-day free trial. Free plan: no.
Prices checked on on the official Gleap pricing page. “—” = not published.
All Gleap plans, limits and annual prices →
Frequently asked questions
Does Gleap have a free plan?
No. The smallest plan is Starter at $29 per month billed yearly, or $35 per month billed monthly. Every plan starts with a 7-day free trial.
Does Gleap charge per seat?
Not on Team, Pro and Enterprise, which have unlimited seats. Starter includes one seat and one project.
Does Kai Code deploy changes on its own?
No. Kai Code opens a pull request, and your engineers review, merge and release it.
Which plan do I need for Kai Code?
Investigations and Kai Code come with Team at $149 per month billed yearly ($179 per month billed monthly), or a higher plan.
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