LiveChat review: LiveChat: chat software with an AI Agent and shared inbox, priced per user
LiveChat: chat software with an AI Agent and shared inbox, priced per user
Starts at $25/mo, free plan: no, free trial: 14-day free trial, no credit card required, prices checked on October 25, 2026.
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What LiveChat does
Puts a chat widget on your websites, with an AI Agent that answers customers, checks order status and routes leads, plus a shared inbox for chats and tickets.
LiveChat is LiveChat software for business websites. The official pages also call it Text by LiveChat, and the pricing page title uses the name Text. It combines a chat widget, an AI Agent and a shared inbox, so a small team can handle sales and support questions in one place.
The vendor says the AI Agent answers customers around the clock. It can check order status when you connect Shopify, WooCommerce or another order system. You can see who is browsing your site and which pages they view most. You can also set qualification questions, collect visitors' needs and contact details, and route each conversation to the right person. Quote requests and support questions can be kept in one inbox, and WhatsApp messages can be answered from that same inbox. Reports cover sales from chats, customer satisfaction and team performance. One account can run the widget on multiple websites.
Pricing is per user. Essential costs $19 per user per month billed yearly, or $25 per user per month billed monthly. Growth costs $79 per user per month billed yearly, or $99 per user per month billed monthly. Enterprise is a custom offer with no published price. Essential includes 10 AI resolutions a month and Growth includes 200, and extra packages of 50 cost $49.50. The pricing page describes a 14-day free trial with no credit card on Essential and Growth. No permanent free plan is stated.
- AI Agent answering customer questions 24/7
- Real-time view of visitors and browsed pages
- Order status checks via Shopify or WooCommerce
- Lead qualification questions and routing
- Shared inbox for quote requests and support questions
- WhatsApp messages handled from one inbox
- Sales, satisfaction and team performance tracking
- Chat widget on multiple websites from one account
- API access with monthly call allowances
Good for / Not for
Good for
- Online shops that want AI to check order status through Shopify or WooCommerce
- Small support or sales teams that want chats, quote requests and tickets in one inbox
- Businesses running several websites from one account
- Teams that want to answer WhatsApp messages from the same inbox
Not for
- Buyers who need a permanent free plan, since only a 14-day trial is described
- Teams that want a flat price regardless of headcount, since each user answering chats needs a seat
How to start
Start the 14-day free trial on Essential or Growth; no credit card is required. source
Connect Shopify, WooCommerce or another order system so the AI can check order status in chat. source
Set your qualification questions so visitors' needs and contact details are collected and chats are routed to the right person. source
Optionally connect WhatsApp to reply to customer messages from one inbox. source
Limits and gotchas
From the official site and docs of LiveChat, checked on October 25, 2026.
Pros and cons
Pros
- AI Agent answers customer questions around the clock, according to the vendor
- AI can check order status through Shopify, WooCommerce or another order system
- Shows visitors in real time and which pages they browse
- 14-day free trial on Essential and Growth with no credit card
- Two-factor login comes with every plan
Cons
- No permanent free plan is stated, only a 14-day trial
- Every user who answers chats or tickets needs a paid seat
- Essential includes only 10 AI resolutions a month and 60 days of history
- Extra AI resolutions cost $49.50 per package of 50
- Enterprise pricing is shown only as custom
Our take
LiveChat fits teams that run one or more websites, especially online shops, and want chat, an AI Agent and a ticket inbox under one per-user subscription. Essential suits a small team starting with chat. Growth raises the AI resolution allowance to 200 a month and keeps conversation and file history without a time limit. It is a weaker fit if you need a permanent free plan, because the pages describe only a 14-day trial. Costs grow with every person who answers chats or tickets, since each needs a seat, and extra AI resolutions are bought in packages. Enterprise pricing is not published, so larger organizations need to talk to sales to get a number.
Comparisons and lists with LiveChat
Coming soon
Coming soon — we are writing comparisons that include LiveChat.
LiveChat pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Essential per user | $25 | $19 | 10 AI resolutions a month, 1 AI Agent, tracking for 50 live visitors, 60 days of conversation and file history |
| Growth per user | $99 | $79 | 200 AI resolutions a month, 10 AI Agents, tracking for 400 live visitors, unlimited conversation and file history |
| Enterprise custom | — | — | Custom offer; usage agreed with sales |
Free trial: 14-day free trial, no credit card required. Free plan: no.
Prices checked on on the official LiveChat pricing page. “—” = not published.
All LiveChat plans, limits and annual prices →
Frequently asked questions
How much does LiveChat cost?
Essential is $19 per user per month billed yearly or $25 per user per month billed monthly. Growth is $79 per user per month billed yearly or $99 per user per month billed monthly. Enterprise is a custom offer.
Is there a free trial or a free plan?
The trial runs for 14 days on Essential and Growth and does not ask for a credit card. The official pages describe no permanent free plan.
What if I need more AI resolutions?
Essential includes 10 a month and Growth includes 200. A package of 50 costs $49.50.
Do I pay per user?
Yes. Every user who logs in to answer chats or tickets needs a seat.
Does LiveChat have an API?
Yes. Essential includes 10,000 API calls a month, and Growth includes 20,000.
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