My AI Front Desk review: AI receptionist for calls, SMS, WhatsApp, email and chat, with a built-in CRM

What My AI Front Desk does

My AI Front Desk, shown on its site as Frontdesk, is an AI receptionist that answers phone calls around the clock, qualifies leads, books appointments and syncs with your CRM. The same AI also talks with customers over SMS, WhatsApp, email and website chat, and all channels share one customer profile, so people do not need to repeat themselves.

Setup starts from your existing material. You point it at your website and documents, and it builds the knowledge base, playbooks and integrations on its own. The website chatbot lets your team take over a conversation with one click, and the human agent sees the full history. Bookings sync with Google Calendar and Calendly. A separate email agent organizes a Gmail or Outlook inbox with labels and drafts replies. Sequence automations can run follow-ups, such as texting a new lead and emailing the next day if there is no reply. The platform includes an AI-native CRM and a Zapier connection.

There is no permanently free plan, but a 7-day free trial is offered. Business-in-a-Box costs $99 per month billed monthly, or $79 per month billed yearly. It includes 200 voice minutes, 100 chatbot conversations, 400 SMS, 500 email drafts, 300 form submissions, 2 editor seats and 1,000 monthly overage credits, with outbound calls capped at 20 per day. Extra voice use on this plan costs 25 credits per minute, and auto-reload adds 1,000 credits for $10. Partner / Enterprise pricing is custom and depends on monthly volume, with voice from 7 credits per minute and API access.

• 24/7 AI phone answering and appointment booking
• One AI across voice, SMS, WhatsApp, email and chat
• Shared customer profile across channels
• Website chatbot with one-click human takeover
• Google Calendar and Calendly booking sync
• Gmail and Outlook labeling with AI draft replies
• Sequence automations for follow-ups
• Built-in AI-native CRM and Zapier connection

Our take

Frontdesk fits a business that misses calls and messages and wants phone answering, chat, text, email and a CRM in one subscription instead of several separate tools. The entry plan is clearly priced, and yearly billing lowers the monthly figure to $79. It fits less well if you need a free tier or only a cheap call-answering service, since the entry price is $99 per month and the included usage is fixed, including 200 voice minutes and 20 outbound calls per day. The plan is described as covering 1–10 interactions per day, so busier operations may need custom Partner / Enterprise pricing, which is not published. This view comes only from the official pages, not from using the product, and the pages do not state which platforms or apps are supported.