Rep AI review: AI sales, support and helpdesk agents for ecommerce stores, priced by site sessions
AI sales, support and helpdesk agents for ecommerce stores, priced by site sessions
Starts at $12/mo, free plan: no, free trial: 14-day free trial, no credit card required, prices checked on October 30, 2026.
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What Rep AI does
Starts chats with hesitating store visitors to guide product choice, and answers order, return and exchange questions across web, email and social.
Rep AI is an AI agent platform for ecommerce stores. It watches how shoppers behave on a storefront and starts a conversation when someone seems to hesitate, compare products or head for the exit. In chat, shoppers can describe what they want, get products narrowed down, compare options and move toward checkout. The same system answers support questions about order tracking, returns, exchanges, cancellations and address changes, and hands harder cases to a human with the conversation history attached.
Beyond the website, the vendor says one AI covers email, Instagram, Facebook and WhatsApp. Conversations are tagged so brands can see unanswered questions, drop-off reasons and competitor mentions, and topics can be synced to Klaviyo for segmentation. A separate helpdesk product, Rep Inbox, offers a unified inbox, and handoff also works with connected helpdesks such as Gorgias or Zendesk. The platform page lists Shopify and Salesforce Commerce Cloud as supported, with custom carts through an SDK.
Pricing is based on monthly website sessions. Per the pricing page, Sales starts at $12 a month for up to 3,000 sessions, Support starts at $49 a month, and Concierge, which combines both, is $130 a month, both for up to 10,000 sessions. Stores above 500,000 sessions get custom pricing. Yearly billing is 20% less than monthly. Email and social channels are an add-on at $0.75 per AI-resolved conversation. Every plan has a 14-day free trial with no credit card required.
- Behavioral intent detection on the storefront
- Conversational product search and discovery
- Order tracking, returns and exchanges handling
- Unified helpdesk inbox across chat, email and social
- Alerts for unanswered shopper questions
- Klaviyo sync for conversation segmentation
- One AI across web chat, email, social and WhatsApp
- Global, channel and scenario AI instructions
Official video
Rep AI Demo · by Rep AI ·
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Good for / Not for
Good for
- Shopify or Salesforce Commerce Cloud stores wanting AI product guidance and support in one tool
- Brands that want to see unanswered shopper questions and sync conversation topics to Klaviyo
- Teams that hand tickets to Gorgias, Zendesk or a built-in inbox with full conversation history
Not for
- Buyers wanting a free plan; only a 14-day trial is offered
- Stores wanting a flat price, since pricing depends on sessions, channel add-ons and helpdesk tiers
How to start
Start the 14-day free trial; no credit card is required, and you can also sign up with Google. source
Connect your store: the platform page says Rep AI imports your catalog and turns help center articles into FAQs. source
Pick a plan (Sales, Support or Concierge) based on your monthly website sessions after the trial. source
Limits and gotchas
- Custom pricing applies to stores with more than 500,000 sessions, while the Sales plan covers up to 3,000 sessions and the Support and Concierge plans each cover up to 10,000. source
- Rep Inbox helpdesk is available only to customers on a paid plan and adds ticket-tier fees plus $20 per agent per month. source
From the official site and docs of Rep AI, checked on October 30, 2026.
Pros and cons
Pros
- Combines sales guidance and support automation in one product, with plans for either or both
- Starting prices published on the pricing page: $12, $49 and $130 per month
- 14-day free trial on every plan, with no credit card required
- Yearly billing is 20% cheaper than monthly on the same plan
- Handoff to human agents with full history, including in connected helpdesks such as Gorgias or Zendesk
Cons
- No free plan; only a 14-day free trial
- Pricing depends on monthly website sessions and stores above 500,000 sessions get custom pricing
- Email, Instagram, Facebook and WhatsApp cost extra at $0.75 per AI-resolved conversation, with overage at $1.20
- Rep Inbox helpdesk costs extra per ticket tier plus $20 per agent per month and requires a paid plan
- Supported commerce platforms are limited to those listed: Shopify, Salesforce Commerce Cloud and custom carts via SDK
Our take
Rep AI suits ecommerce brands, especially on Shopify, that want one system for guiding shoppers toward a purchase and for handling routine support. The entry prices are low on paper, but cost depends on session volume and on add-ons: email and social channels are billed per AI-resolved conversation, overage can apply, and the Rep Inbox helpdesk adds ticket tiers and a per-agent fee. There is no free plan, only a 14-day trial. Stores on unlisted commerce platforms, or those wanting a fixed all-in price, should check fit first. The performance figures on the site are vendor claims, not verified here.
Comparisons and lists with Rep AI
Coming soon
Coming soon — we are writing comparisons that include Rep AI.
Rep AI pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Sales per month, from (starting price) | $12 | — | up to 3,000 monthly website sessions |
| Support per month, from (starting price) | $49 | — | up to 10,000 monthly website sessions |
| Concierge per month (sales and support together) | $130 | — | up to 10,000 monthly website sessions |
Free trial: 14-day free trial, no credit card required. Free plan: no.
Prices checked on on the official Rep AI pricing page. “—” = not published.
All Rep AI plans, limits and annual prices →
Frequently asked questions
How much does Rep AI cost?
The pricing page says Sales starts at $12 a month for up to 3,000 sessions. Support starts at $49 a month and Concierge (sales and support together) is $130 a month, both for up to 10,000 sessions. Plans are priced by monthly website sessions.
Is there a free trial?
Yes. Every plan includes a 14-day free trial, and no credit card is required. There is no free plan.
Is yearly billing cheaper?
Yes. Yearly billing is 20% less than paying month to month on the same plan. The page gives no per-month yearly figure.
How are email, Instagram, Facebook and WhatsApp priced?
They are an add-on at $0.75 per AI-resolved conversation. With overage on, answers continue at $1.20 per resolution, up to a $1,000 reserve per billing cycle, where it pauses.
Which commerce platforms does it work with?
The platform page says Shopify and Salesforce Commerce Cloud, plus custom carts through an SDK.
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