Social Intents review: AI agents and live chat answered from Teams, Slack or Google Chat
AI agents and live chat answered from Teams, Slack or Google Chat
Starts at $29/mo, free plan: no, free trial: 14-day free trial, no credit card required, prices checked on October 29, 2026.
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What Social Intents does
Adds an AI agent and live chat to your website, and lets your team answer from Microsoft Teams, Slack, Google Chat, or a web Inbox.
Social Intents is a customer support platform that puts AI agents and live chat on a company website and lets staff answer conversations from Microsoft Teams, Slack, or Google Chat. Visitors can be served through website chat, WhatsApp, SMS, and email, and teams that prefer a browser can use the built-in web Inbox instead of a chat-app integration. The AI agent is trained by entering a site URL or uploading PDFs and help documents, and the buyer picks ChatGPT, Claude, or Gemini as the model. Settings decide whether the AI answers first, works next to people, or covers only offline hours. AI Actions let the agent look up orders, book meetings, and create leads. Conversations can become help desk tickets, and analytics cover resolution and sentiment.
Pricing is shown per month billed yearly: Starter $39 with 4 seats and 250 conversations a month, Basic $69, Pro $99, and Business $199. The last three have unlimited seats, with allowances of 1,000, 5,000, and 10,000 conversations monthly. A Lite plan is listed at $29 per month billed monthly, or $21 per month billed yearly, with 1 seat, 1 chat widget, and 60 conversations a month. The pages offer a 14-day free trial with no credit card and a 30-day money-back guarantee. No free plan is listed.
- AI agent trained on your website or uploaded docs
- Choice of ChatGPT, Claude, or Gemini
- AI Actions for order lookup and meeting booking
- Replies from Microsoft Teams, Slack, or Google Chat
- Built-in web Inbox
- WhatsApp Business integration
- Help desk tickets from conversations
- 80+ languages supported
Good for / Not for
Good for
- Teams that already work in Microsoft Teams, Slack, or Google Chat and want chat answered there
- Support groups that need many seats without per-seat charges on Basic and above
- Businesses that want an AI agent trained on their own website and docs
Not for
- Buyers looking for a free plan, since only a 14-day trial is listed
- Very small setups on Starter needing more than 4 seats or 250 conversations a month
How to start
Start the 14-day free trial; no credit card is required. source
Optionally connect Teams, Slack, Google Chat, or Zoom. source
Add the chat to your website with one line of code or a WordPress or Shopify plugin. source
Train the AI agent by entering your website URL or uploading PDFs and help docs. source
Limits and gotchas
From the official site and docs of Social Intents, checked on October 29, 2026.
Pros and cons
Pros
- Unlimited seats on Basic, Pro, and Business plans
- Choice of ChatGPT, Claude, or Gemini as the AI model
- Team can reply from Microsoft Teams, Slack, or Google Chat, or from a web Inbox
- 14-day free trial without a credit card and a 30-day money-back guarantee
- API access is stated for all plans
Cons
- No free plan is listed, only a 14-day trial
- Starter is limited to 4 seats and 250 conversations per month
- Monthly-billed prices for Starter to Business are not shown on the pricing page
- Help desk ticketing and custom AI actions are only on Pro and Business
- After the trial, chat widgets stop working unless you subscribe
Our take
Social Intents suits teams that already live in Microsoft Teams, Slack, or Google Chat and want website chat answered there, with an AI agent handling routine questions first. Basic and above have unlimited seats, which helps larger support groups. The trade-offs: the pages list no free plan, only a 14-day trial, and each plan has a fixed monthly conversation allowance. Starter is capped at 4 seats, and the monthly-billed prices for the main plans are not shown on the pricing page. Buyers needing a stand-alone phone or desktop app will find none described.
Comparisons and lists with Social Intents
Coming soon
Coming soon — we are writing comparisons that include Social Intents.
Social Intents pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Starter per month billed annually | — | $39 | 1 chat widget, 4 seats, 250 conversations/mo |
| Basic per month billed annually | — | $69 | 2 chat widgets, unlimited seats, 1,000 conversations/mo |
| Pro per month billed annually | — | $99 | 5 chat widgets, unlimited seats, 5,000 conversations/mo |
| Business per month billed annually | — | $199 | 10 chat widgets, unlimited seats, 10,000 conversations/mo |
| Lite per month | $29 | $21 | 1 seat, 1 chat widget, 60 conversations per month |
Free trial: 14-day free trial, no credit card required. Free plan: no.
Prices checked on on the official Social Intents pricing page. “—” = not published.
All Social Intents plans, limits and annual prices →
Frequently asked questions
Does Social Intents have a free plan?
The pages list no free plan. They offer a 14-day free trial with no credit card required.
How much does it cost?
Per month billed yearly: Starter $39, Basic $69, Pro $99, Business $199. A Lite plan is $29 per month billed monthly or $21 per month billed yearly.
Is pricing per seat?
Basic, Pro, and Business include unlimited seats. Starter includes 4 seats.
What happens after the trial ends?
You are asked to choose a plan. Without a subscription your chat widgets stop working, but your data is preserved.
Is there a refund policy?
Yes, a 30-day money-back guarantee applies on all plans, per the pricing page.
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