Kommo review: Messenger-focused AI CRM for sales teams, priced per user with 6-month minimum terms
Messenger-focused AI CRM for sales teams, priced per user with 6-month minimum terms
Starts at $25/mo, free plan: no, free trial: 14-day free trial with full access to all features, 10GB storage, no credit card, prices checked on October 21, 2026.
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What Kommo does
Kommo is a CRM built around messaging. It pulls conversations from WhatsApp, Instagram, TikTok and other channels into one inbox, and the vendor layers AI on top for reply suggestions, task suggestions and summaries. The core workspace also includes sales pipelines, a dashboard and a calendar. Higher plans add pipeline automation, broadcasting and no-code bots, then booking pages with scheduling links, campaign ROI tracking and audience syncing to ad platforms. Enterprise adds single sign-on and enterprise-grade security.
Pricing is per user and sold in terms of at least 6 months; the pricing page states that monthly payment is not available. On the 6-month term, Base is shown at $25 per user/month (billed $150 per user for 6 months), Advanced at $35 per user/month (billed $210 per user) and Pro at $45 per user/month (billed $270 per user). Enterprise has no listed price and requires contacting the sales team. Billing is in USD only.
Limits apply per user: Base includes 2 500 leads and 750 AI credits, Advanced 5 000 leads and 1250 credits, and Pro 10 000 leads and 2250 credits. Credits reset on the billing date and unused ones do not carry over. No free plan is listed, but a 14-day trial gives full access to all features, with 10GB storage and no credit card required. Android and iOS apps are available.
- Unified AI-powered inbox
- WhatsApp, Instagram and TikTok channels
- Sales pipelines, dashboard and calendar
- AI reply suggestions and summaries
- Broadcasting and no-code bots
- Booking pages and scheduling links
- Campaign ROI tracking
- Single sign-on on Enterprise
Pros and cons
Pros
- Brings WhatsApp, Instagram, TikTok and other chats into one AI-powered inbox
- Three public per-user prices: $25, $35 and $45 per user/month on the 6-month term
- 14-day trial with full feature access, 10GB storage and no credit card required
- Higher plans add no-code bots, broadcasting, booking pages and campaign ROI tracking
- Enterprise adds single sign-on and enterprise-grade security
Cons
- No monthly payment: the minimum subscription is 6 months
- No free plan is listed, only the 14-day trial
- Billing is in USD only
- AI credits are limited per seat, reset on the billing date and do not roll over
- Every user on an account must be on the same plan
Our take
Kommo fits sales teams that already handle most customer contact through messengers such as WhatsApp and Instagram and want pipelines, automation and AI in one tool. Per-user pricing and the 6-month minimum term make it a weaker match for teams that want to pay month to month or use a permanent free tier. Teams expecting heavy AI use should watch the credit allowance, because extra credits are an optional additional cost. The official pages do not mention an API, so confirm that separately if you need one.
Comparisons and lists with Kommo
Coming soon
Coming soon — we are writing comparisons that include Kommo.
Kommo pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Base per user/month (shown on the 6-month term) | $25 | — | Billed $150/user for 6 months; 2 500 leads per user; 750 AI credits per user/month; 1 WhatsApp number and Instagram account included |
| Advanced per user/month (shown on the 6-month term) | $35 | — | Billed $210/user for 6 months; 5 000 leads per user; 1 250 AI credits per user/month; 3 WhatsApp numbers and 3 Instagram accounts |
| Pro per user/month (shown on the 6-month term) | $45 | — | Billed $270/user for 6 months; 10 000 leads per user; 2 250 AI credits per user/month; unlimited channels |
| Enterprise custom | — | — | Custom price depending on setup; contact sales |
Free trial: 14-day free trial with full access to all features, 10GB storage, no credit card. Free plan: no.
Prices checked on on the official Kommo pricing page. “—” = not published.
All Kommo plans, limits and annual prices →
Frequently asked questions
Can I pay for Kommo month to month?
No. The pricing page says monthly payment is not currently available and the minimum subscription period is 6 months.
How much does Kommo cost?
On the 6-month term, Base is $25 per user/month, Advanced is $35 and Pro is $45, all billed in USD. Enterprise pricing depends on your setup and requires contacting sales.
Is there a free trial?
Yes. The 14-day trial gives full access to all features, with 10GB storage and no credit card required.
How many AI credits does each plan include?
Per seat each month: 750 on Base, 1250 on Advanced and 2250 on Pro. Unused credits do not carry over.
Do all users need the same plan?
Yes. Every user on the account must be on the same plan, though free users with limited rights can also be added.
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