11x review: AI agents for outbound, inbound and expansion sales across voice, chat, email and SMS

What 11x does

Runs AI agents that qualify inbound leads, research and message outbound prospects, and call existing customers about upgrades.

11x is a platform of AI agents that work on a company's sales pipeline. The vendor groups the work into three jobs: outbound prospecting, inbound lead qualification and expansion of existing customers.

On the inbound side, voice and chat agents contact leads, qualify them and book meetings, in several languages. A speed-to-lead page describes engaging website leads within seconds by chat or phone, then either placing a meeting on a rep's calendar or transferring the call live. Meetings can follow the buyer's own routing rules, such as territory, deal size or product line, and the agents can send reminders and rebook cancelled meetings.

For outbound, the agents research each prospect and turn account updates, contact details and CRM context into personalized messages. Email, social and phone dials can run together in one sequence. For expansion, voice agents call existing customers, look for upgrade needs, close simple upgrades and pass larger deals to human reps.

Channels named on the site are voice, chat, email, social, SMS, WhatsApp and a human dialer. The homepage says CRM data, a knowledge base and website activity are connected through supported integrations.

Pricing not published on the official site. The pages found offer a demo request and a voice AI try-out, so plans, costs and any free tier or trial are not known from the official material.

• Inbound lead qualification by voice and chat
• Automated meeting booking with custom routing
• Reminders and rebooking of meetings
• Deep prospect research for outbound outreach
• Coordinated email, social and dial sequences
• Customer expansion calls by voice agents
• Two-way SMS and WhatsApp conversations
• CRM and knowledge base context through integrations

Our take

11x suits sales, marketing and revenue operations teams that want agents to handle first contact with inbound leads, outbound research and messaging, and customer upgrade conversations in one platform rather than several separate tools. It is aimed at teams ready to talk to the vendor, since the official pages give no prices, plan names, free tier or trial. Anyone who needs to compare costs upfront, or wants to start alone without a sales conversation, cannot do so from these pages. The pages also do not state usage limits, supported platforms or API access, so those points need confirming in a demo. Results quoted on the site are customer statements, not independent measurements.