KrispCall review: Cloud phone and SMS platform with call coaching and CRM links for business teams
Cloud phone and SMS platform with call coaching and CRM links for business teams
Starts at $15/mo, free plan: no, prices checked on October 20, 2026.
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What KrispCall does
KrispCall is a cloud telephony platform that puts business calls, text messages, voicemail and team notes into one shared inbox. Teams can use virtual numbers, route calls through multi-level IVR menus, record calls, run a power dialer for outbound campaigns and send bulk SMS. Supervisors can monitor calls and coach agents, and AI tools help rephrase messages. The vendor lists 100+ integrations, including CRMs such as HubSpot, Salesforce and Pipedrive, plus Zapier.
Pricing is per user and there is no free plan or free trial. Starter costs $15 per user per month billed monthly, or $12 per user per month billed yearly, and covers up to 5 users. Advance is $32 per user per month billed yearly and covers up to 50 users. Max is $48 per user per month billed yearly, with no member limit. Enterprise pricing is custom.
Each plan includes a monthly allowance of calling minutes and SMS segments per user, and one free US, Canada or UK number per user. Extra calls, messages and numbers are billed at usage rates. US messaging carries one-time registration fees. Subscriptions come with a 14-day refund window, while add-ons, numbers and credits are not refundable.
- Shared inbox for calls, SMS and voicemail
- Multi-level IVR call routing
- Live call monitoring and coaching
- Power dialer
- Bulk SMS campaigns
- AI message rephrasing
- Call recording
- 100+ integrations
Official video
What is KrispCall? · by KrispCall
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Pros and cons
Pros
- Calls, SMS, voicemail and notes share one inbox
- Call monitoring, whispering and barging for coaching agents
- Lists 100+ integrations, including Salesforce, HubSpot and Zapier
- Includes one free US, Canada or UK number per user
- 14-day refund on subscriptions
Cons
- No free plan and no free trial
- Priced per user, so cost grows with team size
- Starter is capped at 5 users and Advance at 50
- Extra calls, SMS and numbers are billed separately, plus one-time US messaging fees
- API access and desktop apps are still marked Coming Soon
Our take
KrispCall suits sales, support and call-center teams that want calling, SMS, coaching and CRM connections in a single paid product with per-user pricing. Small teams can start on Starter, and growing teams can move to Advance or Max for higher allowances. It fits less well if you need a free plan or trial, because the vendor states neither exists; the 14-day refund and a demo are the ways to evaluate it. Usage beyond the included minutes, SMS segments and numbers is billed separately, and US messaging has one-time fees, so total cost depends on call volume and destinations. The API and desktop apps are marked as coming soon.
Comparisons and lists with KrispCall
Coming soon
Coming soon — we are writing comparisons that include KrispCall.
KrispCall pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Starter per user | $15 | $12 | Up to 5 users; 200 outbound and 200 inbound call minutes per user per month; 100 SMS segments per user per month; 1 free US/CA/UK number per user |
| Advance per user | — | $32 | Up to 50 users; 1000 outbound and 1000 inbound call minutes per user per month; 500 SMS segments per user per month |
| Max per user | — | $48 | No member limit; unlimited outbound and inbound calling subject to Fair Usage Policy; 1000 SMS segments per user per month |
Free trial: none listed. Free plan: no.
Prices checked on on the official KrispCall pricing page. “—” = not published.
All KrispCall plans, limits and annual prices →
Frequently asked questions
Does KrispCall have a free plan or trial?
No. The pricing page says it offers neither a free trial nor a free plan. It does offer a 14-day refund on subscriptions and a free demo.
How much does KrispCall cost?
Starter is $15 per user per month billed monthly, or $12 per user per month billed yearly. Advance is $32 and Max is $48 per user per month billed yearly. Enterprise pricing is custom.
How many users can each plan have?
Starter covers up to 5 users and Advance up to 50. Max has no member limit, and Enterprise offers unlimited users.
Are calls and SMS included?
Each plan includes a monthly per-user allowance, for example 200 outbound call minutes on Starter. Additional calls, SMS and numbers are billed separately at usage rates.
Does KrispCall integrate with CRMs?
The vendor lists 100+ integrations, including HubSpot, Salesforce, Pipedrive and Zapier. Basic integrations apply on Starter, and Salesforce is not listed there.
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