A chat widget on your site that answers visitor questions from your own pages, files or store data, and passes the conversation to a person when it cannot help.
A website AI chatbot reads your own content, such as pages, help articles, files or order data, and answers visitors in a chat widget. The three tools here approach it from different sides. SiteGPT is a dedicated chatbot you train by entering a URL or sitemap and then embed with a code snippet. BoldDesk is a help desk whose AI agent answers in live chat and can take actions such as order lookups or refunds. eDesk is a help desk for online sellers whose chatbot uses store and order data from platforms like Shopify. The questions that matter when choosing are what the bot can learn from, how it hands off to a human, whether it can act on orders, and how usage is billed: by messages, AI credits or per resolved outcome. The steps below use SiteGPT. Facts and prices are taken from each vendor's official pages, checked on 2026-10-20.
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SiteGPT trains on a URL or sitemap and has a 1-member Starter plan; BoldDesk's base tier includes 5 human agents; none of the three lists a free plan.
Built only for this job: enter a website link or sitemap, the bot trains on that content, and you embed it with the provided code. Visitors can switch to a live agent.
When to pick it: If you want a chatbot trained on your existing website without moving your support to a new help desk.
Its AI agent answers in the website chat from your knowledge base, can check orders or process refunds, and transfers the chat to an agent with full context.
When to pick it: If you also need ticketing, email and other channels, and want AI and up to 5 human agents on one plan.
Its chatbot connects to order data, support content and FAQs from stores such as Shopify, WooCommerce or BigCommerce, and escalates to your team with the conversation attached.
When to pick it: If you sell online and most chat questions are about orders, delivery, returns or products.
None of these tools has a free plan.
| Criterion | SiteGPT | BoldDesk | eDesk | Checked |
|---|---|---|---|---|
| What the bot learns from | Website link, sitemap, files (CSV/TXT/PDF/DOCX/PPTX/MD), YouTube, raw text and connected drives source | Your knowledge base source | Order data, support content and FAQs source | |
| Hands off to a human | Yes — visitor can switch to a live agent source | Yes — chat is transferred with full context and history source | Yes — escalates with full conversation context source | |
| Acts on orders (status, refunds, returns) | Not stated on official site | Yes — AI actions such as orders, refunds and API calls source | Yes — order tracking; decisions on returns or cancellations source | |
| Languages | 95+ languages (vendor statement) source | 40+ languages incl. RTL source | Any language (vendor statement); AI Translate add-on $19 per agent/month source | |
| How usage is billed | Plan with a monthly message quota (Starter: up to 4k GPT-4.1-mini or 400 GPT-4.1 messages) source | AI credits per month; 1–2 credits for a simple answer, 8–12 for multi-step actions source | Per agent per month, plus $0.99 per AI outcome source | |
| Free plan or trial | No free plan; 7-day free trial, credit card required source | Free trial on every credit tier (length not stated) source | No free plan; 14-day free trial, no credit card source | |
| From (official pricing) | Starter $59/month billed monthly, or $468/year billed yearly source | $99/month billed yearly ($1,188/year) or $116 on monthly billing, 1,000 AI credits and 5 human agents source | Essential $39 per agent/month billed annually or $49 billed monthly, plus $0.99 per AI outcome source |
Facts from the vendors' official pages, checked on the date in the last column. Prices are what the vendor published on that date.
Every self-serve plan starts with a 7-day free trial. A credit card is required, and you can cancel before the trial ends. SiteGPT's own demo bot, trained on sitegpt.ai, shows how answers look before you sign up.
Add a website link or a sitemap link, and the bot learns from the content at that address. You can also upload CSV, TXT, PDF, DOCX, PPTX or MD files, paste raw text, or connect cloud drives and other document sources. Each 2,500 cleaned characters count as one page; Starter allows up to 1,000 pages.
Set your logo and colors so the widget fits your site. Turn on escalation so visitors can move to a live agent, and lead capture so the bot collects contact details from interested visitors.
Copy the embed code SiteGPT provides and add it to your site, or link straight to the chatbot's own URL. One chatbot can be added to as many sites as you want.
When your pages change, refresh the data from the dashboard. Growth adds a monthly automatic refresh; Scale adds a weekly refresh and a daily sitemap scan for new or removed URLs.
None of these three lists a free plan. SiteGPT offers a 7-day trial that needs a credit card, eDesk a 14-day full-feature trial without a card, and BoldDesk a free trial on every credit tier.
SiteGPT Starter is $59/month billed monthly or $468/year billed yearly. BoldDesk is $99/month billed yearly, or $116 on monthly billing, for 1,000 AI credits and 5 human agents. eDesk Essential is $39 per agent/month billed annually or $49 billed monthly, plus $0.99 per AI outcome.
With SiteGPT you train the bot on a website link, sitemap or files, then paste the embed code it gives you into your site or link to the chatbot's own URL. Training usually finishes within a few minutes, according to the vendor.
SiteGPT links to a WordPress plugin from its site, and any chatbot can also be added with the embed code it provides.
Yes, in all three. SiteGPT lets visitors switch to a live agent at the push of a button. BoldDesk transfers the chat with its full history. eDesk escalates conversations that need a person and passes the conversation context along.
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