A chat widget on your Shopify storefront where you answer shoppers in real time from a browser or phone, with an offline form or bot when nobody is online.
A Shopify store needs a chat widget that installs without editing theme files, shows up on every storefront page, and lets you reply from wherever you are. The four tools here cover different store sizes. Chatra installs as a Shopify app and shows what shoppers have in their carts. MyLiveChat has a free plan for one agent with unlimited chats and an optional AI chatbot. eDesk is a help desk for online sellers that pulls Shopify order data into every conversation. Provide Support is a paid live chat with a Shopify app and agent apps for every desktop and mobile system. When choosing, compare how the app installs on your theme, whether it shows cart or order details, how many agents the plan covers, and whether the price is per agent or per plan. The steps use Chatra's Shopify app. Facts and prices come from the vendors' own sites and their Shopify App Store listing, checked on 2026-10-20.
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ChatraChatra
eDeskChatra installs from the Shopify App Store and shows cart contents; MyLiveChat's free plan has unlimited chats for 1 agent; eDesk adds Shopify order history to each ticket.
One-click install from the Shopify App Store. You see who is on the store and what is in their cart, can send targeted messages, and a bot collects contacts when you are offline.
When to pick it: If you run the store yourself or with a small team and want to see shoppers' carts while chatting.
The free plan covers 1 agent with unlimited chats and no time limit. Shopify is listed among supported platforms, and an AI chatbot grounded in your knowledge base can be added.
When to pick it: If you want live chat at no cost for one person and may add AI answers later.
A help desk for online sellers: every ticket shows Shopify order history, shipping status and past conversations, and agents can process returns and cancellations without leaving eDesk.
When to pick it: If several agents handle order questions, or you also sell on marketplaces besides Shopify.
Offers a Provide Support Live Chat app for Shopify or a manual chat button in theme.liquid. Agent apps run in the browser and on Windows, macOS, iOS, Android and Linux.
When to pick it: If you want a paid plan where every tier has the same features and only the number of operator seats changes.
None of these tools has a free plan.
| Criterion | Chatra | MyLiveChat | eDesk | Provide Support | Checked |
|---|---|---|---|---|---|
| Shopify install | Shopify app with one-click install; manual theme code as an alternative source | Shopify listed as a supported platform; install steps not described on the pages checked source | Native Shopify integration source | Shopify app, or manual chat button code in theme.liquid source | |
| Cart or order details in chat | Yes — cart contents of shoppers currently online source | Not stated on official site | Yes — order history, product details and shipping status source | Not stated on official site | |
| Bot or AI replies | Offline contact form bot on Free; chatbots on Essential and Pro source | AI chatbot from your knowledge base; Managed AI from $29 per site/month or Own-Key AI $15 per AI agent/month source | AI Agent on every plan, $0.99 per outcome source | Not stated on official site | |
| Agent apps | Browser, Windows & Mac, iOS & Android source | Web browser, Windows / Mac, iOS / Android source | Not stated on official site | Web, Windows, macOS, iOS, Android, Linux source | |
| Free plan or trial | Free plan: 1 agent, up to 5 chats per month; 10-day trial of paid plans source | Free plan: 1 agent, unlimited chats, no credit card source | No free plan; 14-day free trial, no credit card source | No free plan; 10-day free trial, no credit card source | |
| From (official pricing) | Essential €31 per agent/month (€25 on yearly billing) on chatra.com; $31/month per agent or $300/year in the Shopify app source | Starter $15/month billed monthly (1 agent, branding removed) source | Essential $39 per agent/month billed annually or $49 billed monthly source | Small Business (1 seat): $24 on monthly billing or $156 on annual billing source |
Facts from the vendors' official pages, checked on the date in the last column. Prices are what the vendor published on that date.
Open the Chatra — Live Chat & Chatbot page in the Shopify App Store, click Add app (shown as Install on the listing) and activate the app in Shopify. Chatra calls this its recommended one-click installation.
If your theme is an Online Store 2.0 theme, check that the widget is visible. In the Chatra dashboard (app.chatra.io) open Settings > Integrations > Shopify and click Manage installation. On the App embeds page in Shopify, switch on Chatra — Live Chat & Chatbot and click Save.
If you prefer manual setup, go to Online Store > Themes > Edit code, open theme.liquid in the Layout folder, and paste the widget code from Chatra's Chat Widget section before the closing body tag. Add Chatra's Shopify script right after it to see cart contents, then save.
Chatra lists shoppers who are on the store now, with their carts. Start a chat by hand or set automatic targeted messages. When you are offline, Chatra Bot collects contact details so you can reply later.
Chatra has apps for Windows and Mac and for Android and iOS, so you can reply from a phone. To connect another Shopify store to the same Chatra account, repeat the install from that store's admin.
Install a chat app from the Shopify App Store. With Chatra, you click Add app on its listing and, on Online Store 2.0 themes, switch on its app embed. Provide Support also has a Shopify app, or you can paste its chat button code into theme.liquid.
MyLiveChat's Free plan covers 1 agent with unlimited chats and no credit card. Chatra also has a free plan for one agent, but it is limited to 5 chats per month.
MyLiveChat says its free plan has no time limit and no trial countdown. Chatra describes its Free plan as free forever. eDesk and Provide Support offer time-limited trials of 14 and 10 days instead.
eDesk shows the full Shopify order history, product details and shipping status in each ticket and lets agents process returns and cancellations. Chatra shows the cart contents of shoppers who are currently on the store.
For one person, MyLiveChat's free plan or Chatra are the simplest starting points on this list. If several agents handle orders across Shopify and marketplaces, eDesk is built for that, with per-agent pricing from $39 per month billed annually.
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