EngageBay review: All-in-one CRM for small businesses: marketing, sales and support, with a free plan
All-in-one CRM for small businesses: marketing, sales and support, with a free plan
Starts at $14.99/mo, free plan: yes, prices checked on October 20, 2026.
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What EngageBay does
EngageBay is a cloud-based CRM platform aimed at small businesses and startups. Instead of buying separate tools, teams get marketing automation, email marketing, a sales CRM, appointment scheduling, live chat and a helpdesk in a single product. It runs in a browser, so nothing has to be installed. The vendor says it was founded in 2017 and is used by 46,000+ businesses.
On the marketing side it covers email broadcasts, sequences and autoresponders, web forms, landing pages, SMS, push notifications and a social suite for Twitter, Facebook and Instagram. Support teams get ticketing and an AI chatbot that can be trained on your own knowledge base and files. The site also lists integrations with 250+ business tools.
Pricing is per user. The Free plan costs $0, covers up to 15 users and includes 250 contacts. Paid plans are Basic at $14.99 per user per month billed monthly ($13.79 per user per month billed yearly), Growth at $64.99 monthly ($59.79 billed yearly) and Pro at $119.99 monthly ($110.39 billed yearly). Contact caps rise with each tier, from 500 on Basic to 5000 on Growth and 10,000 on Pro. Larger contact volumes require talking to the vendor. All prices are in USD.
- Email broadcasts, sequences and autoresponders
- Web forms and landing pages
- Sales CRM with deal management
- Appointment scheduling
- Live chat and helpdesk ticketing
- AI chatbot trained on your own content
- SMS marketing and push notifications
- Social suite for Twitter, Facebook and Instagram
Pros and cons
Pros
- Free plan covers up to 15 users without a credit card
- Marketing, CRM, live chat and helpdesk are bundled in one product
- AI chatbot can be trained on your own knowledge base and files
- Integrations with 250+ business tools are listed
- Existing contacts can be imported from HubSpot, Salesforce or a CSV file
Cons
- Pricing is per user, so cost grows with team size
- Free plan is capped at 250 contacts and 20 AI conversations per month
- Pro plan tops out at 10,000 contacts; more requires scheduling a call
- Official pages list only a browser version, with no mobile or desktop apps mentioned
- No free trial of paid plans is described; only the free plan is offered
Our take
EngageBay suits small teams that want marketing, sales and support in one place and prefer to start on a free plan before paying. The Free plan is limited: 250 contacts and a handful of AI conversations per month, so growing lists will push you onto a paid tier. Pricing is per user, which means costs scale with headcount, and the jump from Basic to Growth is large. It is less suited to businesses needing more than 10,000 contacts without a custom conversation, or to anyone who needs native mobile or desktop apps, since none are listed on the official pages.
Comparisons and lists with EngageBay
Coming soon
Coming soon — we are writing comparisons that include EngageBay.
EngageBay pricing
| Plan | Monthly billing | Annual billing (per month) | Limits / what’s included |
|---|---|---|---|
| Free per user/month | Free | — | 250 contacts, 1,000 branded emails, 2 lists, 1 landing page, 2 email sequences |
| Basic per user/month | $14.99 | $13.79 | 500 contacts, 3,000 branded emails, 100 email sequences, 1 GB file storage |
| Growth per user/month | $64.99 | $59.79 | 5000 contacts, 25,000 branded emails, 500 email sequences, 5 GB file storage |
| Pro per user/month | $119.99 | $110.39 | 10,000 contacts, 50,000 branded emails, 1000 email sequences, 20 GB file storage |
Free trial: none listed. Free plan: yes.
Prices checked on on the official EngageBay pricing page. “—” = not published.
All EngageBay plans, limits and annual prices →
Frequently asked questions
Is EngageBay free?
Yes. The vendor offers a free plan, not a trial, for up to 15 users with no credit card required. It includes 250 contacts, CRM, email marketing, live chat and helpdesk features.
How much do the paid plans cost?
Basic is $14.99 per user per month billed monthly or $13.79 billed yearly. Growth is $64.99 monthly or $59.79 billed yearly. Pro is $119.99 monthly or $110.39 billed yearly.
How many contacts can I have?
The Free plan includes 250 contacts, Basic 500, Growth 5000 and Pro 10,000. For more than 10,000, the vendor asks you to schedule a call.
Does EngageBay have an API?
The pricing page lists API access, with a maximum of 500 calls per month on the Free plan.
Can I bring in my existing contacts?
Yes. The vendor says you can import contacts from HubSpot, Salesforce or a CSV file.
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